There can be a number of reasons why you are having problems establishing a connection between your tolino eBook Reader and a wireless network. Here you will find some help and assistance to rule out typical causes of error and to solve your tolino WLAN problems on your own if necessary.
Please check the following:
1. Have you accidentally turned on your tolino’s flight mode?
Please ensure that you have not activated flight mode on your eBook Reader by accident. Flight mode automatically turns off tolino eBook Reader’s wireless connection and connectivity. Once flight mode has been activated, an airplane symbol will be displayed in the upper right-hand corner of the screen of your tolino eBook reader.
2. Could you be trying to connect your tolino to the wrong wireless network?
Please check to see whether you have selected the right wireless network and that you are using the correct password.
In apartment buildings in particular, there are often many WLAN networks with similar names. For example, you might actually want to connect to “FRITZ!Box 7270,” but then accidentally click on a similar WLAN network with the name “FRITZ!Box 7207” instead. Of course, in such cases, it will not be possible to connect using your WLAN password. So, if your tolino won’t connect with the WLAN network, please rule out this source of error by checking to see whether you have selected the right combination of correct network name (SSID) and password.
Please also ensure that you have authorized your WLAN network for all computers and devices in your WLAN network’s security settings.
Please test your data on another device, e.g., a smartphone at the same time. If you are able to connect to the network using this device without any problems, there is another cause of error.
3. Does the name of your WLAN network or the password contain letters with umlauts or other diacritics?
Umlauts in WLAN names (SSID) or WLAN passwords can cause problems when trying to establish a connection. Depending on the way that your specific router encodes umlauts (in combination with the respective browser that you are using to configure the router), your tolino eBook reader might not be able to access the WLAN connection. It then won’t be possible to establish a WLAN connection using the tolino eBook Reader due to the incorrect umlaut display.
The easiest way to completely rule out this cause of error is not to use “ß,” umlauts or any other diacritics in WLAN names (SSID or password). For this reason, some routers do not allow the use of these symbols in the first place. Diacritics are letters that have, for example, hooks, strokes or dots on them, such as â, é and ő. In this case, please take the precaution of changing your password and then try again to establish a connection using your tolino eBook Reader.
4. Weak WLAN signal strength or unstable wireless connection?
The signal strength at your location might be too weak or unstable for a WLAN connection, especially in the case of thick walls in large apartment buildings or if a WLAN repeater is being used. As a result, the tolino eReader might not connect to the wireless network at all or the connection might be repeatedly interrupted.
Please therefore ensure that the signal quality and signal availability are sufficient at your location. If necessary, please change locations and reduce your distance to the router.
Signal strength and transfer rates can also be a source of error when trying to establish WLAN connections via mobile hotspots or if you have a download volume limit. In this case, we recommend changing the WLAN.
5. False date set in the tolino eReader?
You can manually select the date in the settings of your tolino eReader. If, for any reason, you have accidentally entered the wrong date or it is not entered automatically, it can lead to problems when trying to establish a connection with a WLAN router. Please enter the right date in your tolino eReader and try to connect to the wireless network again using your tolino.
6. Are you using an incompatible frequency? Establish connections using a 5 GHz WLAN network.
The hardware modules installed in the tolino eReader only support WLAN networks with a high-coverage 2.4 GHz frequency. It is not possible to connect your tolino to a 5 GHz WLAN network.
Please check the frequency of your WLAN router and the appropriate settings to remedy this cause of error. If in doubt, we recommend that you take a look at your router’s instruction manual.
If you are using a 5 GHz WLAN connection as the default for your other devices, please ensure that your router is also transmitting a 2.4 GHz frequency for your tolino eReader – i.e., that it offers both frequencies.
7. Are you using an out-of-date WLAN encryption method such as WPA1/2 with TKIP or WEP?
There are different ways to configure your router’s encryption in order to ensure that your WLAN network is secure and to protect it against unauthorized access. Security protocols have advanced with time, which means that some forms of encryption are now considered insecure or out of date.
Our tolino eBook Readers only support up-to-date, secure encryption methods. For this reason, it is no longer possible to establish a connection with a WLAN network that uses the out-of-date TKIP encryption method once you have updated to software version 11.2.2. Please check the security protocols of your WLAN network if your tolino is no longer able to establish a connection with the wireless network. Your WLAN encryption should be set to WPA1/2 CCMP (AES).
Please also ensure that you have authorized your WLAN network for all computers and devices in your WLAN network’s security settings.