FAQ | tolino Tab

FAQ | tolino Tab

All information about tolino tab 8

If you discover a defect in your tablet, you can contact the seller of your tolino tab under the statutory warranty. In addition to the statutory warranty, TrekStor GmbH provides a 24-month warranty on your tolino tab.

Scope of warranty
TrekStor provides a 24-month warranty for manufacturing defects for this tablet. The warranty period begins with the date of purchase. The provision of warranty services does not extend the total warranty period. This warranty is independent of the seller’s warranty obligations arising from the purchase contract with the end customer and does not affect these.

Warranty services
At TrekStor’s discretion, defects under warranty will be corrected either by repairing the device or by replacing it with a defect-free device/replacing the defective part. No additional claims can be made. Warranty claims can only be made against TrekStor. Costs or damage resulting from repairs or exchange of defective parts in other workshops are not covered by this warranty.

Warranty exclusions
Defects caused by improper use, user error or external forces (e.g. water, shock, lightning, fire, force majeure, incorrect voltage, installation of third-party firmware or defective apps) are excluded from warranty. The warranty is limited exclusively to the components included in delivery. Also excluded from warranty cover are expendables and consumables, e.g. batteries. Furthermore, this warranty does not cover the possible costs of modifying or customizing the tablet to comply with national technical or security-related requirements of a country in which the reading device was not purchased but is to be operated

Making a warranty claim
To make a warranty claim you must submit proof of purchase (invoice, receipt) indicating the date of purchase and the model name of the tablet. You must notify TrekStor GmbH of the defect to the tablet within the warranty period. The warrantor must be notified of any warranty claim before sending in the device. To do so, please complete and submit the returns form.

Returns form:

On the TrekStor website you can find more information and contact details for the customer service.

TrekStore Customer Care

TrekStor reserves the right to decline to provide warranty services if this procedure is not adhered to or if serial numbers on the device have been removed or altered.

Disclaimer
With regard to devices sent in, TrekStor shall not be liable for lost storage or SIM cards, stored data or other accessories not included in delivery.

Warrantor
TrekStor GmbH, Kastanienallee 8 – 10, D-64653 Lorsch

Your 7digital user account is free – there are no membership or subscription fees. You only pay for the music you buy. Before any purchase, you will be expressly reminded that you are about to be charged.

As soon as you have registered your 7digital customer account on your tolino tab, you will see your previously purchased songs and can simply download them free of charge.

As soon as you have registered your tolino tab with the customer account of your partner shop, any reading content you have bought there is automatically synchronized and loaded onto your tolino tab.

You can log out of your registered user account and log in with another user account instead, but all the content belonging to the user account you have logged out from will be deleted from your device. Content stored in the Cloud can later be restored to your tolino tab.

To try out your tolino tab you can use it in demo mode. However, some functionalities are then unavailable. To experience the whole world of digital reading, seeing and hearing we recommend that you register.

As your tolino tab is based on the Android operating system, you can download additional apps to your tolino tab from Google Play. Tap “Apps, Internet and more…” in the main menu to go to the home screen of your tolino tab. You can open the Google Play Store from there. A Google account is required to access additional apps.

The total storage space on your tolino tab is 16 GB. Approximately 3.4 GB of this space are taken up by the Android operating system and system applications. Approximately 12.6 GB are available for your own data and applications.

Please first check if your tolino tab is correctly connected to the charger. If it is not charging, please connect the device to your computer using the included USB cable. This allows you to check whether the charger or the battery is defective.

If the device can no longer be operated and no longer responds to user input, force a reset by pressing the reset button on the underside of the tolino tab. Use e.g. a straightened paper clip to do this.

Your tolino tab recognizes the following formats when you transfer them to your tolino tab via USB or a microSD card: ePub, PDF with or without DRM.

Your tolino tab recognizes the following formats when you transfer them to your tolino tab via USB or a microSD card: AAC, AAC+, eAAC+, ELD AAC, AMR-NB, AMR-WB, FLAC, MP3, MIDI, Vorbis, PCM/WAVE.

Your tolino tab recognizes and can play the following formats: H.263, H.264 AVC, MPEG-4 SP.

To the left of every track you will see the menu icon. Long press on this icon to move the respective track up or down the track list. Use your finger to drag the title to the desired position on the screen of your tolino tab. When you have reached it, simply let go of the title – it will then be moved to the selected position.

You can activate the camera on your tolino tab via the app menu or the quick-start bar on the start-up screen. First switch to the Android interface by tapping “Apps, Internet and more…” in the main menu. There you will find the camera application, with which you can record both still images and video.

The battery status is indicated by the battery symbol in the upper right-hand corner of the screen of your tolino tab.

To search for content of all categories in your tolino app and in the shops, please open the main menu of your tolino tab. Tap “Search” and enter your search query using the keyboard. Tap “Done” to start searching.

If you connect an external storage device, the tolino tab will display a notification informing you that a device has been connected. As soon as this notification disappears, you can use a file explorer application (e.g. Astro-Browser, FileBrowser, etc.) to access and manage your data.

If you already have a customer account with the seller of your tolino tab, you can register directly in your tolino app using your login details (username and password). To do so, choose “Settings” from the main menu and tap “User accounts”. When you log in, your tolino app is automatically linked to your customer account. You can access your previously purchased content at any time via your user account and of course make purchases in your tolino partner shop from your tolino app.

To the left of every track you will see the menu icon. Long press on this icon to move the respective track up or down the track list. Use your finger to drag the title to the desired position on the screen of your tolino tab. When you have reached it, simply let go of the title – it will then be moved to the selected position.

Just like reading content, you can load music onto your tolino tab either via USB cable or with a microSD card. New content is automatically detected by your tolino tab.

Just like reading content, you can load videos onto your tolino tab either via USB cable or with a microSD card. New content is automatically detected by your tolino tab.

Open “Settings” in the app menu. Tap WLAN and slide the on/off switch to “On”.

Your device will now search for and display all available WLAN networks. Select the network to which you would like to connect your device. Enter the network key (password) in the window that appears, then tap “Connect”. A connection should now be established.

Please note: If the network key (WPA/WPA2 key) has not been changed, you can often find it on the back or the underside of your router.

To turn on your tolino tab, press the on/off switch for 3-5 seconds. The device then turns on. If you are unable to turn on the device, please connect it to the charger included in delivery.

To connect your tolino tab to a TV you require a micro HDMI adapter and an HDMI cable. Both are available from consumer electronics retailers.

Tap “Apps, Internet and more…” in the main menu to go to the home screen of your tolino tab.

1) Now go to “Settings” in the app menu.

2) Tap “HDMI” in the left menu column.

3) Tap “Turn on HDMI” in the right menu column; a check mark will appear behind this menu item once HDMI is successfully activated.

4) Now connect your tolino tab to your HDMI-capable television using a micro HDMI adapter and an HDMI cable. An HDMI logo will appear in the status bar of your tolino tab.

5) Use the remote control for your television to select the HDMI port to which you have connected your tolino tab. Your TV will now show the display of your tolino tab.

Open the app menu and tap “Settings”. Scroll down the left column to the menu item “Backup & Restore” and tap it. On the right-hand side you will see the menu item “Restore factory settings”.

Please note that this process deletes all data on the device. Data on external storage media will not be affected. Content stored in the cloud can later be restored to your tolino tab.

Open the app menu and tap “Settings”. Scroll down the left column to the menu item “Language and input” and tap it to open the menu. You can now select your preferred language on the right.

You can compile a playlist of your music titles under the “Listen” menu item. To do this, tap the black plus sign to the right of each title in the title list. The selected title lights up in yellow as soon as you have added it to your playlist. In the album cover and category views, first tap the album from which you want to add songs to the playlist.

You can skip a track anytime in your tolino tab’s mini player. In the maxi player, where your playlist is shown, you can instead tap directly on the song you want to hear.