Frequently asked questions and answers (FAQs) - tolino shine 2 HD
Getting Started and General Information on Use
The easiest way of doing this is to use the automatic software updates. As soon as an update is available and you are connected to a WLAN network, you will be asked to update your software. If you don’t want to update your tolino eReader via the WLAN network, you can also update it using your PC. Open your Internet browser, go to the “Service” section of www.mytolino.com and click “Updates”. Then select your tolino eReader model and download the update. When the file “update.zip” is on your computer, connect your eReader to your PC using the USB cable. Copy the downloaded file to the root directory of your tolino eReader. Then disconnect your eReader from your computer and restart your eReader. The software is automatically installed.
Simply open the menu, then go to “Settings” and select “WLAN and flight mode”. This page will display all WLAN networks in your vicinity. If you tap a network name with a padlock, a window will open where you have to enter the WLAN password. Then your tolino eReader will connect to the network.
If you tap a network name without a padlock icon, your tolino will automatically attempt to establish a new WLAN connection. If the network is a public “hotspot” (no padlock icon) you may have to agree to the terms of use or log in to connect your tolino eReader to the Internet.
You can switch the reading light (not tolino page) on and off by pressing briefly on the button at the very top right of your tolino eReader. If you press the button for longer, a window on your screen will open where you can set the brightness with a slider. Of course the light can also be adjusted in the menu or the reading settings. Just open the menu, go to “Settings” and then “Reading light”. Or you can simply tap the reading light icon in the reading settings.
By the way: With the tolino vision 4 HD eReader you can even set the color temperature of the screen – discover smartLight!
The eBooks you have purchased or uploaded yourself and the associated reading information are stored for you in the tolino Cloud by default. If for example you have been reading an eBook on your tolino eReader but are now using the tolino app to read while you’re out and about, the data are automatically synchronized for you. Sometimes it can happen that not all information is completely up to date. To fix this, simply tap the Synchronization icon in your library. Now all your eBooks should appear in your library, and any other reading information such as current reading progress, bookmarks, notes or collections should be updated.
As soon as you have logged in with your customer account and your tolino reader is connected to the Internet via WLAN, you can use the cloud. All titles you purchase in the shop are automatically stored securely in the cloud. To read an individual title from the cloud, tap on a title marked with a cloud symbol in the library. The content will be downloaded to your tolino reader and stored locally.
You may wish to add digital reading content that you already owned before purchasing your tolino. You can do so via USB link to your computer. As soon as your tolino is connected to your computer via the USB cable, it is automatically available for data exchange with the PC and displayed as a removable mass storage device.
Buy eBooks and sign up at the bookstore
You are not tied to a single bookseller; you can also buy your eBooks from other eBook shops. To ensure that all your purchased eBooks are in a single library you should perform a library link.
If you buy eBooks from an eBook shop that is not part of the tolino alliance, you can transfer eBooks (in EPUB or PDF format) from your computer to your tolino eReader using a USB cable. Even easier: You can also access the tolino web reader at mytolino.com and conveniently upload your eBooks (except ACSM files) from there to the tolino Cloud, from where you can access your books either with your tolino eReader, with the tolino app or the tolino webreader.
If you want to borrow eBooks from a public lending library, you can easily do so using the integrated web browser on your tolino eReader. eBooks you borrow and download here are automatically stored on your tolino eReader and are immediately available to you. You can also return the borrowed books using your tolino eReader. Important note: You will often need an Adobe ID to borrow books.
When you start your tolino eReader for the first time and are not yet logged in, a button “Set up now” will appear on your home page. If no WLAN network has been set up yet, you will be asked to do so now. After that you’ll be prompted to log in with the bookseller of your choice. If you do not yet have a customer account, you can create one here and then immediately browse the shop.
If you have trouble setting up your customer account, first use your PC to register with your bookseller and then log in with your tolino eReader.
If you buy eBooks from multiple tolino booksellers, it’s helpful to bring all your purchased eBooks together in a single library. And that’s really easy with the library link. Go to “My accounts” in the menu and then select “Library link”. Please note that you have to be logged in to do this. Then select the bookseller account to which you want to link your library, and log in there.
tolino eco system help and functions
When buying your eBooks you are not committed to one book seller only. You may buy eBooks from different tolino partners and will have them at your disposal in your tolino eBook library afterwards. The condition is that you have connected the eBook libraries beforehand. For doing so open up the menu on the starting page of your tolino eBook reader and select the element “my accounts”. Afterwards go to “library link”.
As soon as you have startet the tolino library link, you will be shown a list of all tolino partners. You may connect one account per book seller. With each link the new book seller and tolino eReader distributor will be informed. You will get a confirmation email from both regarding the connection. After the link procedure all of your books will be displayed in the linked eBook library.
An existing library link may of course be deleted at all times. The books from that connection won’t be shown anymore in your eBook library.
By the way: the unique tolino eBook connection may not only be induced from your tolino eBook Reader (e.g. tolino shine 2 HD, tolino vision 3 HD and tolino page), but also via the tolino Webreader or the tolino App. This way you may may manage your tolino library from different devices at all times.
a) accessing the tolino Cloud on the eBook reader
You may use the tolino Cloud as soon as your tolino eReader is connected with the internet via WLAN and you have connected with your tolino book seller using your customer account.
All eBooks and texts, that you buy in your tolino book shop are automatically being saved to your tolino Cloud. Furthermore you can upload books from your tolino eReader and respectively micro SD card (depending on your device), into the tolino Cloud.
Whenever you want to up- or download books into or from the tolino Cloud, you can easily do that in your library “my books”. Just tap onto a cover with your finger and hold it on there until the context menu opens up. Afterwards choose “upload” or “download”.
b) Using the tolino Cloud via Webreader
The tolino Webreader is the ideal opportunity to manage your eBook and audio book library online. To do so simply open the tolino Webreader via mytolino Website for example, sign in with your tolino book seller customer details any aou will have access to your eBook and audio book library.
If you want to add new eBooks and audio books to the tolino Webreader, you can simply upload them from your Laptop and synchronize them with the tolino Cloud in doing so. The uploaded titles are of course available to you at all times, and you may read them using any of your other devices and can be synchronized.
c) using the tolino Cloud via tolino App
All books and documents that are saved in the tolino Cloud are available to you on up until 5 different devices. If for example you start reading a book on your tolino eReader and then stop, you can continue reading where you left off, with the free tolino reading app, from either your smart phone, tablet or computer. All you have to do is sign in with the same tolino book seller customer account.
As soon as you put in your customer details in the tolino App, the tolino App automatically synchronizes your eBook and audio book library, to provide you with full access to all your titles from your tolino reading app.
Privacy
Information about the data protection is available under https://mytolino.com/privacy/
Collection and use of personal data
The tolino book retailers use your personal data only for the technical management of their websites and to provide you with the services you request. If you would like more information on data privacy, please visit the website of your tolino book retailer.
Customer choice
The tolino book retailers may sometimes wish to contact customers to inform them of special offers, new products and services. When you register on these websites or buy products or services, you will be asked to state whether you would like to receive such promotional messages.
Freedom of information
On written request, the tolino book retailers will inform you what personal data (e.g. name, address) they hold on you. Please contact your tolino book retailer if you would like to request this information.
You can enlarge or reduce the font size in an eBook with a simple finger gesture. When reading an eBook, place two fingers on the screen and move the fingers slowly apart or towards each other. The font size level is shown on the display. The font size will now be adjusted. Please note that you can only use this functionality in reading mode.
As your tolino eReader has a built-in WLAN module, you can connect your device to the Internet using a wireless network (WLAN).
If you do not have your own WLAN network, you can use numerous HotSpots from Deutsche Telekom AG* free of charge in Germany. Or use the free WLAN network in your provider’s branch.
*Free use of the Deutsche Telekom AG HotSpots at all German sites. For the Terms and Conditions for free use of HotSpots see here.
Problems and troubleshooting with the tolino eBook Reader
As part of the recently released version 11.2 eReader software update, a small amount of our eBook readers experienced problems with the WLAN module. To our knowledge, this affects the models tolino vision 2, tolino vision 4 HD and tolino shine 2 HD. Due to the error feedback of our customers, the update was immediately withdrawn and since then analyzed and corrected in the software. Basically, this problem does not appear to be widespread, so that tolino readers with the corresponding devices do not necessarily have to be affected by this error. If your eReader has no problems, you can of course stay at the new software level until we publish the corrected software.
What can affected customers do?
If you have problems with the WLAN connection on your tolino eBook reader that occurred after the update to the software version 11.2, we recommend to reset your tolino eBook reader. Please make sure that the battery has sufficient capacity (at least 50%) before resetting to factory settings. After resetting, the WLAN module should be functional again on affected devices.
If you experience problems, please contact your bookseller.
In rare cases it may happen that the screen “freezes” and your tolino eReader stops responding. Don’t worry – all you have to do is press the reset button located in a small opening at the lower end of your tolino eReader. You’ll need a straightened paper clip, which you have to insert into the opening until you feel a slight resistance. Your tolino eReader will then restart. On yout tolino epos, the reset function works a bit differently. To reset, you need to press the on/off button and hold it for more than ten seconds. Don’t be surprised if the last viewed screen remains displayed. In order to switch on your tolino epos again, siply press the on/off button again for 1-2 seconds.
If this problem occurs frequently, we recommend resetting your eReader to its factory settings. To perform a factory reset, tap “Settings” in the menu and then “Advanced settings”. Please note that all data that are not stored in the tolino Cloud will be deleted if you do this.
If the battery is empty, you may find that the last image is displayed on the screen and your tolino no longer responds. Connect your tolino eReader to a USB charger overnight using the original USB cable. If your tolino eReader still won’t start on the following day, please contact your warrantor. If the rechargeable battery is damaged, your warrantor can replace it. If your warranty has expired, you will receive a cost estimate for this service. You can find the address of your warrantor in the Warranty FAQ.
For complete warranty information please see the packaging of your tolino eReader.
Address and hotline of your warrantor
Your warrantor depends on the country where you bought your tolino eReader. If you no longer have your warranty information, you can request it from your warrantor.
Warrantor Germany
Longshine Technologie GmbH
An der Strusbek 9
22926 Ahrensburg
Deutschland
Hotline +49 4102 4922 33
E-Mail Kontakt: tolino@longshine.de
Warrantor Italy
Centro Assistenza Tecnica
Longshine Italia Srl
Casella Postale 56
80034 Marigliano (Na)
Italia
Hotline +39 0811 8856 914
eMail: tolino@longshine.it
Warrantor Netherlands
OBEO Europe B.V.
Boterstraat 25
3111 NA Schiedam
Nederland
Hotline +31 8501 6018 0
Warrantor Netherlands/Belgium and France
UP-Servers/Mokum SPRL
3 Route des Marnières
1380 Lasne
België
Hotline +32 2880 0134
Warrantor Spain
Longshine Iberia S.L.
c/ Industria, 14 – Polígono La Riera
43762 La Riera de Gaià / Tarragona
Espana
Hotline +34 977 6557 57
Water Protection by HZO (device-dependent)
Your tolino eReader (tolino vision 2, tolino vision 3 HD, tolino vision 4 HD or tolino epos) can be safely submerged in fresh water at a depth of up to one meter for up to 30 minutes. Should your eReader accidentally come into contact with other liquids, simply wash it off with tap water and let it dry for 48 hours.
Data protection and information regarding the GDPR at tolino
- Personal data
Personal data means any information relating to an identified or identifiable natural person (hereinafter ‘data subject’). An identifiable natural person is one that can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data or an online identifier (e.g. IP address or cookies), or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
- Processing
Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means. That fundamentally includes every action involving personal data, such as collection, storage, adaptation or alteration, use, transmission, dissemination, erasure or destruction, etc.
- Responsible entity (controller)
The controller is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. The controller must safeguard such data processing through the use of regularly inspected technical and organizational measures.
- Pseudonymization
Pseudonymization means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.
- Contract processor
A contract processor is a natural or legal person, public authority, agency or another body that processes personal data on behalf of the controller.
- Recipient
The recipient is a natural or legal person, public authority, agency or another body to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the context of a particular inquiry in accordance with the laws of the European Union or its member states shall not be regarded as recipients.
- Third party
A third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons which, under the direct authority of the controller or processor, is authorized to process personal data.
- Consent
Consent is an expression of the right to self-determination under data protection law. It is the freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her. Consent may be revoked at any time.
Our website uses the open-source software tool Matomo (formerly PIWIK) to analyze the browsing behavior of our users. We thereby analyze use of our website and try to constantly improve the information we offer. The Matomo software saves a cookie to the user’s computer. The following data is saved when individual pages of our website are accessed:
– Two bytes of the IP address of the accessing user system (anonymized IP address)
– The website accessed
– The website from which the user accesses the requested page (referrer)
– The sub-pages accessed from the website visited
– The time spent on the website
– How often the website is accessed
The software only runs on our website servers. The user’s personal data is only saved to the website server. The data is not shared with third parties.
The software is set so that the IP address is not fully saved, but so that two bytes of the IP address are hidden (e.g.: 192.168.xxx.xxx). That means it is no longer possible to identify the accessing computer using the shortened IP address.
We fundamentally only process personal data about our users insofar as such processing is required for the provision of a functioning website, as well as our content and services. Under normal circumstances, we only process personal data about our users with their consent. An exception is made in cases in which prior consent cannot be given for factual reasons and data processing is permissible under the applicable laws.
As the tolino brand website does not include an online shop or customer area, only a very limited amount of data is stored and is largely deleted when the user’s session ends (e.g. so-called session cookies).
tolino cookies and tracking on the website:
Our website uses the open-source software tool Matomo (formerly PIWIK) to analyze the browsing behavior of our users. We thereby analyze use of our website and try to constantly improve the information we offer. The Matomo software saves a cookie to the user’s computer. The following data is saved when individual pages of our website are accessed:
– Two bytes of the IP address of the accessing user system (anonymized IP address)
– The website accessed
– The website from which the user accesses the requested page (referrer)
– The sub-pages accessed from the website visited
– The time spent on the website
– How often the website is accessed
The software only runs on our website servers. The user’s personal data is only saved to the website server. The data is not shared with third parties.
The software is set so that the IP address is not fully saved, but so that two bytes of the IP address are hidden (e.g.: 192.168.xxx.xxx). That means it is no longer possible to identify the accessing computer using the shortened IP address.
tolino newsletter and data protection:
No separate newsletter is sent to customers and users of the tolino bookstores via the mytolino websites. If you have questions about data protection with regard to the newsletter of your tolino bookstore, please contact their customer service department.
Registration for the tolino brand website and data protection:
We do not offer users the opportunity to register for our website by providing personal data. Accordingly, no customer data is recorded, stored or used on mytolino brand websites. If you have any questions about registering with your tolino bookstore, please contact the local customer service department.
Contact forms and e-mail contact:
The international tolino brand websites include contact forms, which can be used to contact us electronically. If a user contacts us in this way, then the information entered in the input screen is transmitted to us or the customer service department of the relevant bookstore (a selection is made directly in the contact form) at the customer’s request and automatically deleted following transmission. Depending on what the user enters, the following information is transmitted to tolino media or the relevant bookstore for the purpose of processing the query:
– Contact details: first name, last name, e-mail address, (optional telephone number)
– Query information and responsibility: tolino bookstore, product allocation, reason for query, description of issue and category (optional image material upload)
Consent for data processing by the relevant customer service department is requested during the transmission process, which makes reference to this data protection statement.
Alternatively, users may contact us using the e-mail address provided. In such cases, the personal data transmitted by e-mail is saved.
The data transmitted to us is only used to process the conversation and is deleted immediately afterwards.
We do not offer users the opportunity to register for our website by providing personal data. Accordingly, no customer data is recorded, stored or used on mytolino brand websites. If you have any questions about registering with your tolino bookstore (e.g. regarding your Thalia, Hugendubel or Weltbild customer account), please contact the relevant customer service department.
For comprehensive information about the processing of your data, please contact your tolino bookstore’s customer service department. Because the tolino website is only a portal and does not involve any separate customer relationships, you can only request information from your tolino bookstore. The customer service staff will provide rapid assistance and, where applicable, the contact details of the respective data protection officer.