8. Making purchases in your bookseller's shop


8.1 The shop

As soon as your tolino eReader is registered and connected to the Internet, top recommendations appear in the lower section of the home page. Tapping on a cover takes you directly to the shop to access detailed information. The link “To the shop” leads to the shop’s home page. Browse through the different categories, download free reading samples onto your tolino eReader or make a purchase straight away. Your purchases are downloaded onto your eReader and are then available for you in your library. Any purchase you make with your tolino eReader or on the website of your bookseller is stored safely and permanently in your personal cloud storage (see chapter 5.2 Using the tolino cloud).
If you have taken out a subscription to an eMagazine or eNewspaper and your tolino eReader is not connected to the Internet over WLAN, the latest issue is automatically downloaded to your library once you establish a new connection. What’s more, you can start the synchronization using the menu in the library (see chapter 5.1 The sections of your library ("My books")).

8.2 Using WLAN

Not registered on a WLAN network? Of course you can only browse the shop if your tolino eReader is connected to the Internet via WLAN. Simply go to "Settings" in the menu m and then select "WLAN and flight mode". Now log on to your WLAN network. If you have trouble doing this, you can find more information under 6. Setting up WLAN for more information.

8.3 Using the virtual keyboard

When you enter an Internet address in the browser, use the search function or enter a password, your tolino eReader opens up a virtual keyboard. To close the keyboard again, tap the k button. You can use the tolino eReader keyboard like a normal keyboard. Other special characters, such as #, _, and €, can be found by tapping on the 12# button. Within the special characters, you can scroll to the second page using the “1/2” button.

8.4 File formats for books and documents

Your tolino eReader can display digital books, magazines and newspapers (in EPUB, PDF and ACSM format) as well as your own documents (in EPUB, PDF or TXT format). Other formats are not supported.
Please note: The ACSM format contains information on copy protection and the server from which the eBook can be downloaded. Files with the file ending ACSM are protected by the publisher with Adobe® DRM, which prevents unauthorized copying of eBooks. In order to be able to display these files on your tolino eReader, you need to be registered with Adobe® and use the access details given to you by Adobe®.

By the way, eBooks in EPUB format may also be copy protected if the associated rights file was previously stored in them. You need to be registered with Adobe® to read these eBooks too.

More information on this topic can be found on the Internet at www.adobe.com/go/digital-editions-createID. In order to be able to read eBooks that are protected in this way, please authorize your tolino eReader with your Adobe® ID. To do this, go to “My accounts” in the menu and then select “Adobe DRM”.

Did you know that your tolino eReader not only lets you read eBooks in EPUB format, but also PDFs and TXT documents? This means that you can put a wide range of documents on your tolino eReader and read them on the go.

Our recommendation: Many text documents, presentations, tables and websites can be easily transformed into PDFs that you can then send to your tolino eReader to read there. This allows you to work on the go without always having to take your laptop with you.

8.5 Adobe® DRM

eBooks on your tolino eReader will rarely use Adobe® DRM copy protection. But if you do want to open an eBook that is protected by Adobe® DRM, you will receive a notification and be prompted to enter your Adobe® ID.

Some eBooks, such as those from public lending libraries, are protected by Adobe® DRM to prevent copying or to ensure that they can only be read for a certain period. To open these you also require an Adobe ID.

How to register: To register, simply go to www.adobe.com/go/digital-editions-createID and enter your data. As soon as the registration process is complete, you'll receive a confirmation link by eMail. Once you have clicked on this link to verify your account, the registration process is complete. The eMail address you have given is now also your Adobe® ID.

Entering your Adobe® ID
Now all you have to do to read eBooks with Adobe® DRM is log in with your tolino eReader. Simply go to "My accounts" in the menu and select the last item, "Adobe® DRM". Enter your eMail address and password here to log in. Then tap "Authorize". You are now logged in and can read eBooks protected with Adobe® DRM.

8.6 Buying eBooks with your computer

Would you prefer to access your book retailer's online shop via your computer to browse and make purchases? No problem! Of course you can also buy your eBooks there.

Important note: When you buy a book from your bookseller's shop it is automatically uploaded to your tolino cloud. This ensures that your books are immediately in your eReader's library after your next synchronization. If your purchased book does not appear immediately, simply press the synchronize symbol #.

8.7 Borrowing eBooks

Would you like to borrow books, only digitally? The public lending libraries allow you to borrow books from libraries across Germany, Austria, Switzerland, Italy and other countries.

What is online lending?

Many municipal libraries offer their customers an eBook lending service. Smaller libraries often link up and start an online lending service as a group. You can visit their websites to borrow the eBooks you are interested in and download them to your tolino eReader.

To see which libraries in your area offer online lending, please visit: www.onleihe.net/ihre-onleihe-finden.html

Just like books, eBooks can only be borrowed if they are available. If another customer has borrowed the eBook you want, you will have to wait until they have "returned" it, i.e. the lending period has ended. How many eBooks can be borrowed depends on how many licenses the municipal library has purchased for the respective eBook.

At the end of the lending period, your usage rights expire and you will no longer be able to open the eBook.

Our recommendation: Always use the integrated web browser on your tolino eReader to borrow eBooks online and download them. This ensures that no information is lost, and you won't have to install additional software on your computer.

A few important points:
The lending periods are monitored with Digital Rights Management (DRM)—in this case "Adobe® DRM". This technology also ensures that eBooks cannot be freely copied. To borrow eBooks, you therefore have to register with Adobe® and acquire an Adobe® ID. You can do this very easily at www.adobe.com/go/digital-editions-createID

Then register your Adobe® ID on your tolino eReader. To do this, go to “My accounts” in the menu and select “Adobe DRM”. Then use the browser on your tolino eReader to go to the website of your library and borrow the eBooks you want to read.

Errors you should avoid:
If you try to transfer an eBook from your PC to the tolino eReader via USB using File Explorer, the rights and lending information may be lost. As a result, the eBook cannot be opened.

The same problem may arise if you upload a borrowed eBook to the tolino cloud and try to download it again later. This process can also lead to the loss of the rights and lending information.

Be careful if you change the date and time. If you change these in the settings, the DRM software may consider the lending period to have expired.

8.8 The tolino app

Would you like to be able to read your eBooks even without your tolino eReader? Then why not install the tolino app on your smartphone? It allows you to access your eBooks anywhere and simply continue reading where you left off – even if you've left your tolino eReader at home. You can find the tolino app in the Google Play Store or the Apple Store. Please note: for some book retailers the app may also be named after the book retailer.

8.9 Help making purchases in the shop

I can't access my bookseller's shop
Normally you should be taken directly to the shop, no matter whether you are logged in or not. Of course it can always be that your book retailer's server is undergoing maintenance and is therefore temporarily unavailable. Simply try again later. If the issue persists, please contact your bookseller's customer service.