I can’t open my ebook, what should I do?

If you cannot open a book on your tolino eReader, try the following steps in the order provided.

Please check your internet connection. An internet connection is required to open a book on your tolino eReader for the first time, automatically saving it to your end device.

• Remove the eBook from your tolino eReader and download it once more.

If you are still unable to open the book, please contact your tolino book store.