If you cannot charge your tolino eReader or connect it to your computer via a USB cable, follow these steps to solve the problem.

Check whether the USB port is defective and try another USB port on your PC.
Check whether your USB cable is defective and try a different cable.
Use a different USB port on your computer.
Check to see if the connection port of the tolino eReader is dirty and clean it if necessary.
Open the device manager on your PC and check whether the tolino eReader is displayed. If it is, check whether you need to install a new driver.
Update your tolino eReader software
Restart your computer
Test the connection to a different computer

If the above steps are unsuccessful, please reset your tolino eReader to factory settings.

I’m having problems connecting my tolino eReader to the computer. What can I do?