I’m having trouble pairing my tolino eReader with my computer. What do I do? Your Windows computer may not recognize the tolino eReader. If this happens to you, we recommend the following steps: Check whether there is an issue with your USB port by trying a different USB connection on your computer. Check whether there is an issue with your USB cable by trying a different cable. Check whether there is any dirt or dust on the tolino eReader connection, and clean it if so. Open Device Manager on your PC and check whether the tolino eReader is displayed there. If so, check whether you need to install a new driver. Especially for tolino vision 6, tolino epos 3 and tolino shine 4 and Mac users: The tolino vision 6, tolino epos 3 and tolino shine 4 uses MTP (Media Transfer Protocol) for data exchange via USB. This enables users to continue to use the tolino eReader while it is connected to the computer. However, MacOS does not support this method without additional software. Often this is already installed by other programs. If this is not the case, you can use one of these programs: https://android.com/filetransfer https://openmtp.ganeshrvel.com Wwe would like to point out that we cannot take any responsibility for third-party software, you use it at your own risk.