My tolino eReader isn’t responding. How do I carry out a reset?

In rare cases, the screen may freeze and your tolino eReader may no longer respond. If this happens, please perform a reset.
Connect your tolino eReader to a computer or an external charger. Press and hold the power button until the words “Turn off” appears on the screen and then release the power button. Press and hold the power button until the power indicator (the LED, top right) flashes rapidly. This can take up to 30 seconds.

When the power indicator light stops flashing and remains constant, release the power button. Your tolino eReader will now restart.

Please note that performing a reset will delete all content stored locally on your tolino eReader and you will need to log in to your customer account once again.