What are my warranty entitlements for my tolino eReader? The scope of the tolino eReader’s warranty If your tolino eReader experiences a manufacturing-related material and/or processing defect (hereinafter “defect”) within the first 12 or 24 months (depending on the device) from the date of purchase from a dealer, you are entitled to claim warranty service from Longshine Technologie GmbH. The provision of warranty services does not extend the entire warranty period. The tolino eReader warranty Longshine will honor their warranty obligation for defects by repairing a defective reader free of charge or by replacing it with one that is free from defects. Any replaced parts or readers become the property of Longshine Technologie GmbH. Warranty exclusions The warranty does not cover optional accessories or defects caused by improper handling, operating errors or external influences. The warranty also excludes any consumables or wearing parts, such as batteries that cease to function solely due to regular usage. This warranty does not cover any costs for modifications or adjustments to the reader that are necessary to adapt it to the national, technical or safety requirements of a country where the reader is intended to be used but was not originally purchased. Enforcing a tolino eReader warranty To claim the warranty for your tolino eReader, you will need the proof of purchase (invoice, receipt) showing the date of purchase and the reader model. You must notify Longshine Technologie GmbH of the reader’s defect within the warranty period. You will find the contact details for Longshine Technologie GmbH in the text below. Data backup If you send your tolino eReader back to the manufacturer, no guarantees can be provided for the data stored on the reader. We therefore recommend that you backup your data before sending in your tolino eReader. For any additional questions about the warranty services for your tolino, please contact your book store’s customer service department. Contact the warranty provider and manufacturer of the tolino eReader (Germany, Austria, Switzerland): Address: Longshine Technologie GmbHAn der Strusbek 922926 Ahrensburg Telephone:+49 (0) 4102/492233+49 (0) 4102/40109E-mail: tolino@longshine.de
