What can I do if the tolino app crashes or stops responding?

Problems can occur with the tolino app in certain rare cases. The problem may be able to be resolved by taking one of the steps listed below.

Tip: If you are not sure how to perform some of these steps on your smartphone or tablet, please consult the Apple (iOS) or Android (aOS) help pages.

Empty the app cache
Some problems can be resolved by deleting temporary files.

Delete app data
Other issues can be rectified by deleting all tolino app data from your device.

Important! eBooks and audiobooks you have downloaded and stored locally on your device will be deleted in this process. Your login details (stored account details) will also be deleted and will have to be entered again. It’s important to be aware of the consequences of deleting app data and try other approaches first, especially if you are on holiday or only have limited Wi-Fi connectivity or data volume.

Force the tolino app to close
The first step in resolving issues should be closing the tolino app. Sometimes it’s also worth checking whether any other apps are affecting the tolino app, particularly if the app is crashing or you are experiencing performance issues. One frequent problem are excessively strict security apps that inhibit the basic functions of the tolino app. If you suspect that this kind of app interaction is causing problems, we recommend closing all apps and checking how individual apps interact with each other.

Restart your device
Restart your device. After the restart, re-open the tolino app and check whether the error is still occurring.

Uninstall the app
Uninstall and delete the tolino app from your smartphone or tablet. You can download the app again from the Google Play Store or Apple App Store.

Contact customer service
If the steps described above do not resolve the issue, we recommend getting in touch with the customer service of your tolino bookseller (which you can find in the help section of the tolino app). Describe the problem you are experiencing in as much detail as possible and attach screenshots of the error messages if possible. The more detailed information the customer service team receives regarding your issue, the more likely it is that they will be able to provide the right support quickly.