What data about me is stored by the tolino website?

We fundamentally only process personal data about our users insofar as such processing is required for the provision of a functioning website, as well as our content and services. Under normal circumstances, we only process personal data about our users with their consent. An exception is made in cases in which prior consent cannot be given for factual reasons and data processing is permissible under the applicable laws.

As the tolino brand website does not include an online shop or customer area, only a very limited amount of data is stored and is largely deleted when the user’s session ends (e.g. so-called session cookies).

tolino cookies and tracking on the website:

Our website uses the open-source software tool Matomo (formerly PIWIK) to analyze the browsing behavior of our users. We thereby analyze use of our website and try to constantly improve the information we offer. The Matomo software saves a cookie to the user’s computer. The following data is saved when individual pages of our website are accessed:

– Two bytes of the IP address of the accessing user system (anonymized IP address)

– The website accessed

– The website from which the user accesses the requested page (referrer)

– The sub-pages accessed from the website visited

– The time spent on the website

– How often the website is accessed

The software only runs on our website servers. The user’s personal data is only saved to the website server. The data is not shared with third parties.

The software is set so that the IP address is not fully saved, but so that two bytes of the IP address are hidden (e.g.:  192.168.xxx.xxx). That means it is no longer possible to identify the accessing computer using the shortened IP address.

tolino newsletter and data protection:

No separate newsletter is sent to customers and users of the tolino bookstores via the mytolino websites. If you have questions about data protection with regard to the newsletter of your tolino bookstore, please contact their customer service department.

Registration for the tolino brand website and data protection:

We do not offer users the opportunity to register for our website by providing personal data. Accordingly, no customer data is recorded, stored or used on mytolino brand websites. If you have any questions about registering with your tolino bookstore, please contact the local customer service department.

Contact forms and e-mail contact:

The international tolino brand websites include contact forms, which can be used to contact us electronically. If a user contacts us in this way, then the information entered in the input screen is transmitted to us or the customer service department of the relevant bookstore (a selection is made directly in the contact form) at the customer’s request and automatically deleted following transmission. Depending on what the user enters, the following information is transmitted to tolino media or the relevant bookstore for the purpose of processing the query:

– Contact details: first name, last name, e-mail address, (optional telephone number)

– Query information and responsibility: tolino bookstore, product allocation, reason for query, description of issue and category (optional image material upload)

Consent for data processing by the relevant customer service department is requested during the transmission process, which makes reference to this data protection statement.

Alternatively, users may contact us using the e-mail address provided. In such cases, the personal data transmitted by e-mail is saved.

The data transmitted to us is only used to process the conversation and is deleted immediately afterwards.