What should I do if a software update doesn’t work?

If you have any problems updating the software, we recommend that you reset your reader.

Alternatively, you can also perform the update manually. You can find the appropriate update file here: https://mytolino.de/software-updates-tolino-ereader/

To avoid any issues, you should only manually install updates from your computer in exceptional cases. If you need to install a software update on your tolino eReader without a WiFi connection, please proceed as follows:

  • Click the download button and save the file with the name update.zip to your desktop. Please note that the file will only be recognized as an update file by your tolino eReader with this file name.
  • Connect your tolino eReader to the computer using the supplied USB-C cable and open the directory view of the tolino eReader in File Explorer.
  • Now copy the file update.zip from your desktop or individual storage location to the “.kobo” directory of your tolino eReader.
  • Then disconnect the USB connection by ejecting the tolino eReader from the PC.
  • The update will start automatically.

Tip: To view the “.kobo” directory on your PC,you need to activate the “Show hidden folders” option on your PC.