Whom can I contact if my tolino tab is defective?

If you discover a defect in your tablet, you can contact the seller of your tolino tab under the statutory warranty. In addition to the statutory warranty, TrekStor GmbH provides a 24-month warranty on your tolino tab.

Scope of warranty
TrekStor provides a 24-month warranty for manufacturing defects for this tablet. The warranty period begins with the date of purchase. The provision of warranty services does not extend the total warranty period. This warranty is independent of the seller’s warranty obligations arising from the purchase contract with the end customer and does not affect these.

Warranty services
At TrekStor’s discretion, defects under warranty will be corrected either by repairing the device or by replacing it with a defect-free device/replacing the defective part. No additional claims can be made. Warranty claims can only be made against TrekStor. Costs or damage resulting from repairs or exchange of defective parts in other workshops are not covered by this warranty.

Warranty exclusions
Defects caused by improper use, user error or external forces (e.g. water, shock, lightning, fire, force majeure, incorrect voltage, installation of third-party firmware or defective apps) are excluded from warranty. The warranty is limited exclusively to the components included in delivery. Also excluded from warranty cover are expendables and consumables, e.g. batteries. Furthermore, this warranty does not cover the possible costs of modifying or customizing the tablet to comply with national technical or security-related requirements of a country in which the reading device was not purchased but is to be operated

Making a warranty claim
To make a warranty claim you must submit proof of purchase (invoice, receipt) indicating the date of purchase and the model name of the tablet. You must notify TrekStor GmbH of the defect to the tablet within the warranty period. The warrantor must be notified of any warranty claim before sending in the device. To do so, please complete and submit the returns form.

Returns form:

On the TrekStor website you can find more information and contact details for the customer service.

TrekStore Customer Care

TrekStor reserves the right to decline to provide warranty services if this procedure is not adhered to or if serial numbers on the device have been removed or altered.

With regard to devices sent in, TrekStor shall not be liable for lost storage or SIM cards, stored data or other accessories not included in delivery.

TrekStor GmbH, Kastanienallee 8 – 10, D-64653 Lorsch