Archives: FAQ

Our tolino webreader (our browser-based reading application) is the best option if you are looking to read on your computer. You can access it anytime through your browser, with no installation required, making it the perfect solution for flexible reading and listening. The webreader allows you to read your purchased eBooks, as well as EPUB and PDF files, and listen to your audiobooks directly on your PC or laptop with your internet browser. You can find the tolino webreader here: https://webreader.mytolino.com. Further information is available at https://mytolino.de/tolino-webreader-ebooks-online-lesen/.

You can group together content from a variety of customer accounts with different booksellers using the library link function. Simply tap on “More” in the bottom right, select the “My accounts” menu and tap on “Library link.” Make sure you have your login details ready and simply follow the on-screen instructions.

When you launch the tolino app for the first time, you will be asked to select your country (Germany, Austria or Switzerland). The online shop of the country that you choose will then be activated.

Once you have selected your country, you will be asked to select the bookseller you would like to use together with the tolino app.

Then you will be asked to enter your login details for “My account.” Please enter your bookseller login details (your email address and your password) in the corresponding boxes and tap on “Login.” Once successfully logged in, you will be automatically forwarded to the “Read” area.

Unfortunately, the terms and conditions of Apple and Google do not allow us to offer eBooks and audiobooks for purchase directly in the tolino app. 

However, so that you can always discover your next favorite book or audiobook with us, we offer you a selection of personal recommendations instead. Just get inspired by the free reading and listening samples in our “Discover” section.

In the Android app, copy the link of an eBook or audiobook with one click and get directly to the product detail page of your bookseller via the browser.

In the iOS app, you can quickly find the eBook or audiobook you want in your bookseller’s store using the “Copy ISBN” function. Your purchases are automatically displayed in the tolino app, provided you are logged in with the same customer account.

If you do not yet have an account with a tolino bookseller, please visit your preferred bookseller’s website and create an account online free of charge. You can then use these login details (username and password) to log into your bookseller in the tolino app.

On Android devices, you can also register with your preferred tolino bookseller directly in the tolino app. To do so, simply choose your tolino bookseller when setting up your tolino app. You can then register as a new customer and create a new account with your bookseller, before using the login details (username and password) to log into your bookseller in the tolino app.

You must be logged in to the app on your iOS or Android device to create a family.
Go to the family home screen at the top right next to the synchronization icon and follow the on-screen instructions. You will now be guided through the process step by step. Further information on the family sharing function is available in our special FAQ area. Please note that you require version 5.2.0 of the Android app to use family sharing. This update is only compatible with version 7 or later of the Android operating system. Even if you use a device with an older version of the operating system, books shared with you will still appear in the library. However, if you would like to create or manage a family to share books yourself, please use the tolino webreader or eReader.

In the grid view, simply tap on a cover to open an eBook. The eBook download is initiated if it is not yet downloaded on your device (the device must be connected to the internet at this point). Once an eBook has been downloaded to your device in full, it will be opened for you in the reading view. Tap the middle of the screen on any page to open or close the reading menu. Return to your library by tapping on the X at the top left of the menu bar.

1.) Turning the page: Swipe from right to left to go to the next page in your eBook and swipe left to right to go back one page. You can also tap the right and left edges of the screen to turn pages forward and back. It is also possible to change the reading mode in the layout section of the text settings. Tap on the Aa icon in the top menu bar and then on “Layout.” Here you will find a symbol with an arrow pointing downwards. Tapping on this symbol changes the reading mode so that you can turn pages by tapping on the arrows at the bottom of the page instead of swiping.

2.) Font size: There are six different font size settings, allowing you to change the reading view to precisely fit your needs. Simply tap on the Aa icon in the top menu bar. This opens a menu where you can change font type, line spacing and text direction.

3.) Layout: Layout settings can also be found in the reading settings. Tap on the Aa icon and switch to the “Layout” tab. There are three settings to choose from here: “Normal,” “Sepia” or “Night.” You can also adjust margin settings and the reading view here.

4.) Table of contents: Tap on the icon with three dots and three lines in the top menu bar to access the eBook table of contents. The table of contents lists all of the eBook’s chapters. Tap on a chapter to jump to the corresponding place in the book.

5.) Search: You can search for particular words or terms in an eBook by tapping on the magnifier symbol.

6.) Bookmarks, highlighting text and notes: The tolino app automatically saves your progress in your eBook. If you switch back to the library, the app automatically synchronizes this information. The synchronization process is displayed with the circular symbol in the top-right corner. When you open the eBook again, you will return to the page you were at. If you would like to highlight text, simply tap and hold the beginning of the text you would like to highlight and swipe across to where you would like the highlighting to end. The highlighted text is marked in yellow and a window appears with “Highlight” or “Notes.” After clicking on the “Highlight” button, you can add a title and description to your highlighting and also choose the highlighting color. Adding notes to the text is the same: Simply select “Notes” in the window.

Tap on the “Notes directory” in the top menu bar to view, edit and delete your highlighting, notes and bookmarks. Tap on highlighting or a note to go straight to the relevant page in the book.

7.) Translation: When reading with the tolino app, you can translate individual sentences or a paragraph. Select the sentence you want to translate and choose “Translate” from the context menu. The source language is usually detected automatically, but you can also adjust it manually at any time. You can also adjust the target language manually. A maximum of the visible page of your eBook can be translated. It is also possible to have the translated text read aloud using the text-to-speech engine installed on the device. To do this, tap on the speaker icon in the top right corner above the text you have just translated. An existing Internet connection (WLAN/mobile) is required to use the translation function. In order to translate paragraphs from a book, the publisher or author must give permission for the respective title. It may therefore not be possible to translate individual titles. We are constantly in contact with the publishers to expand the offer for you.

Adobe copyright protection is no longer supported in the tolino app. tolino booksellers avoid strict copyright protection if this is enabled by the rightsholders, so in this case the publishers. However, you can download copyright tolino eBooks from the cloud in the tolino app. For titles with Adobe copyright protection from other sources, please use Adobe Digital Editions or the Onleihe app.

Audiobooks that you have not yet downloaded from your library are marked with a small cloud symbol. The download begins automatically when you tap on the cover. You can start listening as soon as the first chapter has been downloaded. The remaining chapters are then downloaded in the background.

We recommend you download your audiobooks when connected to Wi-Fi, as in most cases they are larger than 1 GB. If you download audiobooks using your mobile data, you may incur additional costs.

Sleep timer:
Using the sleep timer function allows you to set up the tolino app to automatically stop playback after a certain period of time or at the end of the current chapter. Not only will you never miss a chapter of your audiobook, the sleep timer also means you won’t be wasting your device’s battery. The various settings can be found in the audiobook player by tapping on the clock symbol.

Playback speed:
You can adjust the playback speed however you like. Simply select the audiobook you would like to hear and look for the “1x” icon in the top menu bar. Tap on the icon and select one of the settings.

Fast forward and rewind:
You can conveniently fast forward or rewind audiobooks in 30-second increments using the buttons to the right and left of the play button. Your progress in the particular chapter is displayed in the bottom half of the audiobook player. You can also fast forward and rewind here by adjusting the progress bar.

Mini player:
Play, pause, fast forward and rewind can all be used in the mini player, which opens when the app is playing the audiobook in the background.

Go to the “My books” section and to the “Title” area. Tap on the menu symbol and select the option “Delete from this device.” You can now select the titles you would like to delete from your device and tap on the “Delete” button.