Archives: FAQ

How do I reset my tolino eReader to factory settings?

To reset your tolino eReader to factory settings, go to the “More” menu on your tolino eReader’s homepage  and select “Settings.” In “Device Information,” under “Advanced,” you will find the “Reset to Factory Settings” function. Tap “Reset” to reset your tolino eReader to factory settings.

Please note:

  • Any books you have downloaded will be deleted from the device. These can be downloaded once more from the tolino Cloud after the reset is complete.
  • Any files you added via your computer will be deleted.
  • All bookmarks and annotations that you have made in your books since the last synchronization of your tolino eReader will be lost.

How can I perform a software update on my tolino eReader?

Update your tolino eReader regularly to get the latest features. To check if you have the latest version, synchronize your tolino eReader by tapping the    icon in the menu.

If a software update is available, a notification will pop up asking you whether you want to carry out the update. The scale of a software update may vary and it might take some time to be download and install the update.

You can also perform a manual check for a software update. From your homescreen, go to “More”  and tap “Settings”. In the “Device Information” menu, you can search using the “Check for Updates” option.

Tip: Before updating your reader, make sure it is fully charged.

How do I set up Family Sharing on my tolino eReader?

Select the menu “More” and then go to “Settings” in the “Accounts” submenu. Tap on “View” under “My Family”. If you have not yet set up Family Sharing, you will be automatically prompted to create a Family. First, you will need to assign a name so that your family members recognize you. Next, hand your device to the person you want to invite to join your Family. They can then select their book store and enter their login details. This is necessary to connect the two accounts. The invitee must then choose a name. Take your device back and enjoy sharing your first book with your family member.

How can I link the eBooks I have from other book stores to my tolino library (library linking)?

If you have purchased eBooks from multiple tolino partners, you can link your tolino libraries. This will allow you to manage and read your eBooks from a single location. You can easily link and manage your registered readers yourself.

About the tolino webreader:

  • Please log in to your tolino book store via a browser on your PC and then open the tolino webreader.
  • In “My accounts”, select the “Library link” option.
  • To connect, select the desired tolino retailer from the list of available tolino book stores you have an account with and click the “Link” button to the right of the book store’s logo.
  • To link your existing customer account with the additional tolino book store account, you now need to log in with your details.
  • By entering your login details, you are confirming that you the owner of this customer account.
  • Once confirmed, the two tolino libraries are linked and you can load your previously purchased eBooks into your existing tolino library via the tolino Cloud.

About the tolino app:

  • Download the tolino app from the Google Play or your App Store.
  • Select your country and then your tolino book store.
  • Log in using your tolino book store details.
  • Tap the 3 dots at the bottom right to open the main menu.
  • In “My accounts”, select the “Library link” option.
  • To connect, select the desired tolino retailer from the list of available tolino book stores you have an account with and click the “Link” button to the right of the book store’s logo.
  • To link your existing customer account with the selected additional tolino bookseller account, you must now log in with your access data.
  • By entering your book store details, you are confirming that you the owner of this customer account.
  • Once confirmed, the two tolino libraries are linked and you can load your previously purchased eBooks into your existing tolino library via the tolino Cloud.

How can I manage my Bluetooth devices?

Open the menu on your tolino eReader’s homepage. Click on “More”, select “Settings” and then go to “Bluetooth”. To display your saved devices, activate Bluetooth by tapping the 3 dots to the right of the device name. You can connect to the saved device, block it, activate the software volume or remove the device from the list of saved devices using “Forget”. You can also assign an individual device name using “Edit”.

How do I use the audiobook player on my tolino eReader?

Play and pause:
To play or pause your audiobook, tap the  Play or  Pause icon.

Fast forward and rewind:

To skip forward or backwards by thirty seconds, use the arrows  or  to skip through longer sections, drag the circle symbol on the timeline to the left or right.

Table of contents:
To jump directly to a specific part of your audiobook, tap on the contents menu in the bottom left corner .


Playback speed:

You can adjust playback speed to suit your needs. To do this, go to the audiobook you want to listen to.  In the menu bar at the top, you will find the icon “1x”. Once you tap this icon, you will see the available speed settings.

Volume control:

To adjust the volume, tap the speaker icon . Drag the circle to the left or right to increase or decrease the volume.

Audiobook stats:
Use the statistics menu to view audiobook details. The statistics menu will show you:

  • The minutes remaining in the current chapter.
  • The minutes remaining in the entire audiobook.
  • The duration of the next chapter.

View audiobook details and use a dictionary:
While listening to an audiobook, you can view the details of your audiobook or open a dictionary to look up a word you’re not familiar with. To do this, tap on the 3 dots in the top right corner. Next, tap “Details” or “Dictionary.”

How do I listen to an audiobook on my tolino eReader?

To listen to an audiobook purchased from a tolino Allianz partner on your tolino eReader, connect your Bluetooth speaker or headphones to the tolino eReader.

Go to your library using  “My Books”, then tap on the audiobook you want to listen to. The audiobook file will download to your tolino eReader and the audiobook player will open. Audiobooks are marked as “audiobooks” in list view.

Tip: To easily view the audiobooks in your library, filter by “audiobooks”.

How can I connect my Bluetooth speaker and my headphones to my tolino eReader?

To listen to audio books on your tolino eReader, you will need to pair a Bluetooth speaker or headphones with your eReader.

Before you start:

  • Make sure that your headphones or speakers support a Bluetooth connection.
  • Turn on your headphones or speakers and make sure they are in pairing mode ready to add a new device, e.g. your tolino eReader.
  • If you’re not sure how to put your Bluetooth headphones or speaker into pairing mode, please contact the manufacturer for help.

On your tolino eReader homepage, tap  “More” icon and click “Settings”. Here you will find the option “Bluetooth”.

Click the circle item next to “Bluetooth”  to activate. It might take a few moments before you see your device’s name on the list. Tap the name of your Bluetooth device to connect it to the tolino eReader. If you don’t see your Bluetooth device on the list, make sure your Bluetooth device is in pairing mode and then tap to refresh.