Inhalte FAQ


Which tolino customer data is saved by tolino on the mytolino brand website?

We do not offer users the opportunity to register for our website by providing personal data. Accordingly, no customer data is recorded, stored or used on mytolino brand websites. If you have any questions about registering with your tolino bookstore (e.g. regarding your Thalia, Hugendubel or Weltbild customer account), please contact the relevant customer service […]

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What data about me is recorded when I visit the tolino brand website?

Our website uses the open-source software tool Matomo (formerly PIWIK) to analyze the browsing behavior of our users. We thereby analyze use of our website and try to constantly improve the information we offer. The Matomo software saves a cookie to the user’s computer. The following data is saved when individual pages of our website […]

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What data about me is stored by the tolino website?

We fundamentally only process personal data about our users insofar as such processing is required for the provision of a functioning website, as well as our content and services. Under normal circumstances, we only process personal data about our users with their consent. An exception is made in cases in which prior consent cannot be […]

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Our privacy policy uses terms that are used and defined by the legal provisions of the GDPR. We will explain the key terms here, to ensure that you understand them.

Personal data Personal data means any information relating to an identified or identifiable natural person (hereinafter ‘data subject’).  An identifiable natural person is one that can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data or an online identifier (e.g. IP address or […]

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Who can I contact if I want to exercise my right to disclosure and deletion according to the new General Data Protection Regulation (GDPR) with regard to my tolino bookstore?

For comprehensive information about the processing of your data, please contact your tolino bookstore’s customer service department. Because the tolino website is only a portal and does not involve any separate customer relationships, you can only request information from your tolino bookstore. The customer service staff will provide rapid assistance and, where applicable, the contact […]

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My tolino won’t connect to the WLAN. What can I do?

There can be a number of reasons why you are having problems establishing a connection between your tolino eBook Reader and a wireless network. Here you will find some help and assistance to rule out typical causes of error and to solve your tolino WLAN problems on your own if necessary. Please check the following: […]

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I have Problems with a software update. What can I do?

As part of the recently released version 11.2 eReader software update, a small amount of our eBook readers experienced problems with the WLAN module. To our knowledge, this affects the models tolino vision 2, tolino vision 4 HD and tolino shine 2 HD. Due to the error feedback of our customers, the update was immediately […]

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What about privacy and data security with tolino?

Privacy Information about the data protection is available under http://www.mytolino.com/privacy   Collection and use of personal data The tolino book retailers use your personal data only for the technical management of their websites and to provide you with the services you request. If you would like more information on data privacy, please visit the website […]

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What is the fastest way to change the font size on the tolino eReader?

You can enlarge or reduce the font size in an eBook with a simple finger gesture. When reading an eBook, place two fingers on the screen and move the fingers slowly apart or towards each other. The font size level is shown on the display. The font size will now be adjusted. Please note that […]

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