My tolino vision 6 is no longer recognized by Adobe Digital Editions. What can I do? The tolino vision 6 uses MTP (Media Transfer Protocol) for data exchange via USB. This hast he advantage that you can continue to use your tolino ereader while it is connected to the computer. Due to this technology, your eReader will be recognized as an Android device by your computer and therefore will no longer be supported by the Adobe Digital Editions software. The easiest way to transfer purchased eBooks to your tolino eReader is to add them automatically via tolino cloud. When downloading from tolino cloud, Adobe DRM copy protection will not be active and you do not need to enter an Adobe ID to read these eBooks. If you prefer to transfer already purchased eBooks in PDF and ePUB format via USB, you can simply continue to transfer them locally to the tolino via USB cable. Once your tolino eReader is connected to and recognized by your computer via the included USB cable, you can access the tolino eReader from your computer. You now have the option to exchange files between your computer and your tolino eReader. Please always place your eBooks in the “Books” folder on the tolino eReader hard drive.
Who can I contact if I want to exercise my right to disclosure and deletion according to the new General Data Protection Regulation (GDPR) with regard to my tolino bookstore? For comprehensive information about the processing of your data, please contact your tolino bookstore’s customer service department. Because the tolino website is only a portal and does not involve any separate customer relationships, you can only request information from your tolino bookstore. The customer service staff will provide rapid assistance and, where applicable, the contact details of the respective data protection officer.
Which tolino customer data is saved by tolino on the mytolino brand website? We do not offer users the opportunity to register for our website by providing personal data. Accordingly, no customer data is recorded, stored or used on mytolino brand websites. If you have any questions about registering with your tolino bookstore (e.g. regarding your Thalia, Hugendubel or Weltbild customer account), please contact the relevant customer service department.
What data about me is stored by the tolino website? We fundamentally only process personal data about our users insofar as such processing is required for the provision of a functioning website, as well as our content and services. Under normal circumstances, we only process personal data about our users with their consent. An exception is made in cases in which prior consent cannot be given for factual reasons and data processing is permissible under the applicable laws. As the tolino brand website does not include an online shop or customer area, only a very limited amount of data is stored and is largely deleted when the user’s session ends (e.g. so-called session cookies). tolino cookies and tracking on the website: Our website uses the open-source software tool Matomo (formerly PIWIK) to analyze the browsing behavior of our users. We thereby analyze use of our website and try to constantly improve the information we offer. The Matomo software saves a cookie to the user’s computer. The following data is saved when individual pages of our website are accessed: – Two bytes of the IP address of the accessing user system (anonymized IP address) – The website accessed – The website from which the user accesses the requested page (referrer) – The sub-pages accessed from the website visited – The time spent on the website – How often the website is accessed The software only runs on our website servers. The user’s personal data is only saved to the website server. The data is not shared with third parties. The software is set so that the IP address is not fully saved, but so that two bytes of the IP address are hidden (e.g.: 192.168.xxx.xxx). That means it is no longer possible to identify the accessing computer using the shortened IP address. tolino newsletter and data protection: No separate newsletter is sent to customers and users of the tolino bookstores via the mytolino websites. If you have questions about data protection with regard to the newsletter of your tolino bookstore, please contact their customer service department. Registration for the tolino brand website and data protection: We do not offer users the opportunity to register for our website by providing personal data. Accordingly, no customer data is recorded, stored or used on mytolino brand websites. If you have any questions about registering with your tolino bookstore, please contact the local customer service department. Contact forms and e-mail contact: The international tolino brand websites include contact forms, which can be used to contact us electronically. If a user contacts us in this way, then the information entered in the input screen is transmitted to us or the customer service department of the relevant bookstore (a selection is made directly in the contact form) at the customer’s request and automatically deleted following transmission. Depending on what the user enters, the following information is transmitted to tolino media or the relevant bookstore for the purpose of processing the query: – Contact details: first name, last name, e-mail address, (optional telephone number) – Query information and responsibility: tolino bookstore, product allocation, reason for query, description of issue and category (optional image material upload) Consent for data processing by the relevant customer service department is requested during the transmission process, which makes reference to this data protection statement. Alternatively, users may contact us using the e-mail address provided. In such cases, the personal data transmitted by e-mail is saved. The data transmitted to us is only used to process the conversation and is deleted immediately afterwards.
What data about me is recorded when I visit the tolino brand website? Our website uses the open-source software tool Matomo (formerly PIWIK) to analyze the browsing behavior of our users. We thereby analyze use of our website and try to constantly improve the information we offer. The Matomo software saves a cookie to the user’s computer. The following data is saved when individual pages of our website are accessed: – Two bytes of the IP address of the accessing user system (anonymized IP address) – The website accessed – The website from which the user accesses the requested page (referrer) – The sub-pages accessed from the website visited – The time spent on the website – How often the website is accessed The software only runs on our website servers. The user’s personal data is only saved to the website server. The data is not shared with third parties. The software is set so that the IP address is not fully saved, but so that two bytes of the IP address are hidden (e.g.: 192.168.xxx.xxx). That means it is no longer possible to identify the accessing computer using the shortened IP address.
What about privacy and data security with tolino? Privacy Information about the data protection is available under mytolino.com/privacy-policy/ Collection and use of personal data The tolino book retailers use your personal data only for the technical management of their websites and to provide you with the services you request. If you would like more information on data privacy, please visit the website of your tolino book retailer. Customer choice The tolino book retailers may sometimes wish to contact customers to inform them of special offers, new products and services. When you register on these websites or buy products or services, you will be asked to state whether you would like to receive such promotional messages. Freedom of information On written request, the tolino book retailers will inform you what personal data (e.g. name, address) they hold on you. Please contact your tolino book retailer if you would like to request this information.
Our privacy policy uses terms that are used and defined by the legal provisions of the GDPR. We will explain the key terms here, to ensure that you understand them. Personal data Personal data means any information relating to an identified or identifiable natural person (hereinafter ‘data subject’). An identifiable natural person is one that can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data or an online identifier (e.g. IP address or cookies), or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Processing Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means. That fundamentally includes every action involving personal data, such as collection, storage, adaptation or alteration, use, transmission, dissemination, erasure or destruction, etc. Responsible entity (controller) The controller is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. The controller must safeguard such data processing through the use of regularly inspected technical and organizational measures. Pseudonymization Pseudonymization means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data are not attributed to an identified or identifiable natural person. Contract processor A contract processor is a natural or legal person, public authority, agency or another body that processes personal data on behalf of the controller. Recipient The recipient is a natural or legal person, public authority, agency or another body to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the context of a particular inquiry in accordance with the laws of the European Union or its member states shall not be regarded as recipients. Third party A third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons which, under the direct authority of the controller or processor, is authorized to process personal data. Consent Consent is an expression of the right to self-determination under data protection law. It is the freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her. Consent may be revoked at any time.
How do I switch between tracks in my playlist? You can skip a track anytime in your tolino tab’s mini player. In the maxi player, where your playlist is shown, you can instead tap directly on the song you want to hear.
How do I create a playlist? You can compile a playlist of your music titles under the “Listen” menu item. To do this, tap the black plus sign to the right of each title in the title list. The selected title lights up in yellow as soon as you have added it to your playlist. In the album cover and category views, first tap the album from which you want to add songs to the playlist.
How do I change the language on my tolino tab? Open the app menu and tap “Settings”. Scroll down the left column to the menu item “Language and input” and tap it to open the menu. You can now select your preferred language on the right.
