I’m having problems connecting my tolino eReader to the computer. What can I do? If you cannot charge your tolino eReader or connect it to your computer via a USB cable, follow these steps to solve the problem. Check whether the USB port is defective and try another USB port on your PC. Check whether your USB cable is defective and try a different cable. Use a different USB port on your computer. Check to see if the connection port of the tolino eReader is dirty and clean it if necessary. Open the device manager on your PC and check whether the tolino eReader is displayed. If it is, check whether you need to install a new driver. Update your tolino eReader software Restart your computer Test the connection to a different computer If the above steps are unsuccessful, please reset your tolino eReader to factory settings.
I’m having problems logging in, what should I do? If you are having problems logging in on your tolino eReader, we advise you repeat the login process using your computer. If you are still unable to login, it may be that the server is undergoing maintenance and that there are some connectivity issues. If you are still unable to connect after waiting for some time, please contact the customer service team of the book store from which you purchased your tolino eReader.
My book store is not available, what should I do? Your book store’s server may undergo maintenance once in a while and this will make it temporarily unavailable. We suggest trying again later. If the issue persists, please contact your book store’s customer service department.
I’m having problems with my WiFi connection, what can I do? There are a number of potential reasons if you are having problems connecting your tolino eReader to a WLAN. We have put together some initial help and guidance here to rule out the most common reasons for issues, so that you can try to solve your WLAN problems yourself. Please check the following: 1. Are you attempting to connect your tolino to the wrong WLAN? Check that you have selected the correct wireless network connection. Please also make sure that you have deactivated the WLAN for all computers or devices in your WLAN network security settings. Ideally, you should also test your data on another device, e.g. a smartphone. If you manage to connect your other device without issue, then there must a different reason for the problem you are experiencing. 2. Is the WiFi signal too weak or is the WiFi unstable? In large residential buildings with thick walls and without WLAN repeaters, the signal strength may be too weak or unstable to establish a WLAN connection where you are. Make sure the signal quality and availability at your location is sufficient. Try moving to a new location and moving closer to the router. 3. Are you using an outdated WLAN encryption method e.g. WPA1/2 with TKIP or WEP? To safeguard your WiFi network’s security and prevent unauthorized access, there are various types of encryption that are configured on your router. Encryption protocols have evolved over time, meaning that some encryption methods are now classified as insecure or out-of-date. Our tolino eReaders only support up-to-date and entirely secure encryption methods. It is therefore no longer possible to connect to a WLAN that uses the outdated TKIP encryption method after updating to software version 11.2.2. Please check the encryption protocols of your WLAN if you cannot connect your tolino to your WLAN. Your WLAN encryption should be set to WPA1/2 CCMP(AES). 4. My WLAN network is not displayed in the drop-down list. What should I do?Sometimes, networks do not appear in the list because they are hidden. To manually add a network that you cannot see on your tolino eReader, tap “Add network” at the bottom of the drop-down list and then enter the network name, encryption method and password for the connection. 5. Does your WLAN name or password contain any umlauts or diacritics? Diacritics are letters with accents, tildes or dots, e.g. â, é, ő. Characters such as this and umlauts in WLAN names (SSID) or passwords can cause problems when establishing a connection. Depending on the type of umlaut encoding on your specific router, your tolino eReader may not able to access the WLAN.
What are my warranty entitlements for my tolino eReader? The scope of the tolino eReader’s warranty If your tolino eReader experiences a manufacturing-related material and/or processing defect (hereinafter “defect”) within the first 12 or 24 months (depending on the device) from the date of purchase from a dealer, you are entitled to claim warranty service from Longshine Technologie GmbH. The provision of warranty services does not extend the entire warranty period. The tolino eReader warranty Longshine will honor their warranty obligation for defects by repairing a defective reader free of charge or by replacing it with one that is free from defects. Any replaced parts or readers become the property of Longshine Technologie GmbH. Warranty exclusions The warranty does not cover optional accessories or defects caused by improper handling, operating errors or external influences. The warranty also excludes any consumables or wearing parts, such as batteries that cease to function solely due to regular usage. This warranty does not cover any costs for modifications or adjustments to the reader that are necessary to adapt it to the national, technical or safety requirements of a country where the reader is intended to be used but was not originally purchased. Enforcing a tolino eReader warranty To claim the warranty for your tolino eReader, you will need the proof of purchase (invoice, receipt) showing the date of purchase and the reader model. You must notify Longshine Technologie GmbH of the reader’s defect within the warranty period. You will find the contact details for Longshine Technologie GmbH in the text below. Data backup If you send your tolino eReader back to the manufacturer, no guarantees can be provided for the data stored on the reader. We therefore recommend that you backup your data before sending in your tolino eReader. For any additional questions about the warranty services for your tolino, please contact your book store’s customer service department. Contact the warranty provider and manufacturer of the tolino eReader (Germany, Austria, Switzerland): Address: Longshine Technologie GmbHAn der Strusbek 922926 Ahrensburg Telephone:+49 (0) 4102/492233+49 (0) 4102/40109E-mail: tolino@longshine.de
How many eBooks can I store on my eReader? Depending on your tolino’s model and storage space, you can store approx. 12,000 eBooks or 75 audiobooks onyour tolino eReader. When the storage capacity is full, you can delete eBooks stored on your tolino eReader without having to get rid of them entirely. Your books will remain in the tolino cloud and can be downloaded again at any time. Books that are stored on your tolino eReader’s memory can also be backed up to the tolino Cloud or copied to your computer via a USB connection.
Is my tolino eReader waterproof? Your tolino eReader has been tested and certified as waterproof under certain conditions. It can be immersed in 2 meters of freshwater for up to 1 hour. To ensure an optimal reading experience, the screen of your tolino eReader and your hands should be dry during use. If the screen gets wet, simply wipe with a dry cloth. The screen may not respond as expected if it is wet or under water. If your tolino eReader: – salt water – soapy water – chlorinated water from a swimming pool gets wet, rinse it immediately with freshwater and dry it before use. More tips: Dry the USB port before connecting the USB charger to your tolino eReader. Avoid exposing your eReader to strong jets of water, such as waterfalls or waves. Do not charge your tolino eReader while in or near water, or in areas with high humidity. Your tolino eReader will not float. Do not immerse your tolino eReader in water for longer than we recommend. Do not immerse your tolino eReader in salt water, soapy water or chlorinated water. Please note that your tolino eReader is not dust or sand proof.
How can I customize the tolino background that appears when my screen is in sleep mode? You can change the wallpaper that appears when your tolino eReader is in sleep mode. To do this, go to “More” and then “Energy Saving & Pin Code”. In the “Sleep screen” section, you will see the following options: Show current book View current book cover in full screen Show info panel on book covers in full screen (only when full screen is activated) Charging indicator If you have not made a selection, the tolino face will be displayed in sleep mode.
Where do I go to install a dictionary on my tolino eReader? Your tolino eReader contains several different dictionaries that you can choose to add or remove. To download a dictionary, tap the“More” menu on your homescreen and then “Settings”. In the “Language & Dictionaries” menu, tap “Edit” under “Installed dictionaries”. You will now see a list of available dictionaries. To add a dictionary, mark it with the plus sign To remove a dictionary, remove the check mark next to the dictionary you want to remove and tap “Save”.
Where do I go to set up my PIN code? You can protect your tolino eReader against unauthorized access with a PIN code.To do this, click on “More” and tap “Settings”. Under “Energy saving & PIN code”, you can turn on your PIN code and set a unique 4-digit PIN. Once you have set your PIN code, you will only be able to access your tolino eReader with your PIN code. You can change your PIN or turn it off by tapping “Change PIN”.If you have forgotten your PIN, tap the prompt “Forgot your PIN? – Log out”. Click confirm in the dialog box that appears.Note: Any previous reads, highlights, or annotations since your last sync will be lost.
