Archives: FAQ

What gestures can I use to edit my handwriting?

  • Delete text: Draw a line through the word or letter you wish to delete.
  • Connect text: Drag a line from the bottom of the word to the top.
  • Split text: Draw a line from the top of the letter to the bottom.
  • Headings: Draw one line for a heading, two lines for a subheading.
  • Label:Draw a circle around the word or phrase.

How do I activate the tolino stylus?

  • Briefly charge the tolino stylus by connecting the USB-C cable.
  • Connect the cable to a computer or charger for 5 seconds.
  • The charging indicator will light up orange while charging.
  • Disconnect the cable from your tolino stylus.

How do I charge the tolino stylus?

  • Connection: Connect the USB-C cable to the charging port of your tolino stylus.
  • Battery indicator: The battery indicator will show the battery status:
    • Orange: charging.
    • White: fully charged.
    • Flashing orange: battery low.
  • Note: Please charge the stylus briefly before you use it for the first time. This will activate it (see point 4).

How do I write and draw with the tolino stylus?

  • Writing and drawing: Use moderate pressure to create thick lines and light pressure to create thin lines.
  • Highlight: Press and hold the highlighter button to highlight text while reading.
  • Erase: Use the eraser tip to remove text or lines.

What is the tolino stylus?

The tolino stylus is a stylus pen designed to write and draw on the screen of your tolino eReader. It imitates the feel of a real pen and offers additional features such as a highlighter, eraser, and a battery indicator.

 I can’t open my ebook, what should I do?

If you cannot open a book on your tolino eReader, try the following steps in the order provided.

Please check your internet connection. An internet connection is required to open a book on your tolino eReader for the first time, automatically saving it to your end device.

  • Remove the eBook from your tolino eReader and download it once more.

If you are still unable to open the book, please contact your tolino book store.

What should I do if a software update doesn’t work?

If you have any problems updating the software, we recommend that you reset your reader.

Alternatively, you can also perform the update manually. You can find the appropriate update file here: https://mytolino.de/software-updates-tolino-ereader/

To avoid any issues, you should only manually install updates from your computer in exceptional cases. If you need to install a software update on your tolino eReader without a WiFi connection, please proceed as follows:

  • Click the download button and save the file with the name update.zip to your desktop. Please note that the file will only be recognized as an update file by your tolino eReader with this file name.
  • Connect your tolino eReader to the computer using the supplied USB-C cable and open the directory view of the tolino eReader in File Explorer.
  • Now copy the file update.zip from your desktop or individual storage location to the “.kobo” directory of your tolino eReader.
  • Then disconnect the USB connection by ejecting the tolino eReader from the PC.
  • The update will start automatically.

Tip: To view the “.kobo” directory on your PC,you need to activate the “Show hidden folders” option on your PC.

My tolino eReader isn’t responding. How do I carry out a reset?

In rare cases, the screen may freeze and your tolino eReader may no longer respond. If this happens, please perform a reset.
Connect your tolino eReader to a computer or an external charger. Press and hold the power button until the words “Turn off” appears on the screen and then release the power button. Press and hold the power button until the power indicator (the LED, top right) flashes rapidly. This can take up to 30 seconds.

When the power indicator light stops flashing and remains constant, release the power button. Your tolino eReader will now restart.

Please note that performing a reset will delete all content stored locally on your tolino eReader and you will need to log in to your customer account once again.