Archives: FAQ

Use your tolino app now also with Apple CarPlay! With Apple CarPlay, you can display the tolino app installed on your iPhone directly on your car’s integrated display, so you can concentrate on the road. Simply connect your iPhone to Apple CarPlay, select an already loaded audiobook from the tolino app library and play it.

For more information on how to set up and use Apple CarPlay, click here.

Google Android Auto will also be made available to our customers in one of the next versions. Thank you for your patience.

You can use the tolino app without logging in, of course. However, in order to use all of the features of the app, you will need to log in to your tolino alliance bookseller account. You can only access your own personal storage in the tolino cloud once you have logged in to your bookseller. Only then can we make your content available online, automatically save your reading progress and synchronize your tolino eReader. Give it a try! You can log out at any time and continue to use the tolino app for eBooks and audiobooks without being logged in.

Purchased books or audiobooks are always stored safely and free of charge in the tolino cloud. This means you can access your books and audiobooks at any time from multiple eReaders, including your smartphone, your tablet and your computer.

Once you have logged in, you will see all of the titles in your library that you have purchased from your bookseller.

Grid view: In the grid view, your eBooks are sorted in a bookcase. By default, they are sorted by date added. In other words, you see the eBooks you have read and your most recent purchases first. You can change the sorting type at any time using the filter or sorting function. You can also search your library by clicking on the magnifier symbol.

List view: Switch from the grid view to the list view by tapping the list symbol on the right-hand side. The list view provides additional information regarding your titles, such as the book title, author and reading progress.

Of course you can! The tolino app is free to use for everyone, with or without a tolino eReader. Read your existing eBooks (EPUB, PDF) at your own convenience on your smartphone or tablet – all you need to turn your device into an eBook reader is the tolino app! Test out our tolino ecosystem for free and start exploring the world of digital reading. Sit back and relax to a really good audiobook with tolino – how does that sound? Simply download the tolino app from the Apple App Store or Google Play Store, select your bookseller, log in and download your audiobook purchases and you’re good to go.

Your reading progress is synchronized on all of your registered devices. The app does this automatically. Please note that all devices must have an active internet connection in order for the synchronization to take place. If you are using the tolino app where you don’t have a great internet connection (such as on the train), it may be the case that your reading progress isn’t synchronized.

You can also initiate the synchronization manually at any time by tapping on the refresh arrow in the top right part in the “Books” view. Make sure that your device is connected to the internet while doing so.

Tip: You can also manually synchronize your progress in your audiobooks. To do so, switch to the “Audiobooks” view and tap on the refresh arrow.

When you log in to the tolino app for the first time you select your preferred bookseller. You then have the option of adding your login details for your bookseller in the tolino app. You will need to delete the tolino app data to change to another bookseller from the preferred bookseller you selected originally.

To do so, select the tolino app from Settings -> Apps on your device and delete the app storage (Android) or “local data.” When you open the tolino app again, you will be shown the bookseller selection screen and you can choose a different bookseller as your primary bookseller.

Please note that this process is relatively complicated and is not usually necessary. This is also one of the reasons why we came up with our unique library link feature, as you can also purchase eBooks and audiobooks at any time from other booksellers using your browser.

Please note that logging out of and deleting the app will result in your downloaded content being deleted from your device. Content that you have not loaded yourself (not synchronized) can continue to be used in the app without logging in. This is worth remembering if you have a poor Wi-Fi connection on holiday or if your data volume is running low. In most cases, it is easier to purchase titles from other shops using your browser. You can read downloaded eBooks in EPUB or PDF format in the tolino app at any time.

Not to worry! Send us some feedback directly from the app.

General information: Tap on “More” in the bottom menu. Here you will find the “Feedback” area, where you can either rate our app or submit your request by tapping on “No.” Describe the issue and enter your email address if you would like a response.

eBook: Please open the reading settings by tapping on the middle of the display. In the top right of the menu bar you will see a speech bubble with an exclamation mark. Now tap on “Report a problem” on the next screen and follow the on-screen instructions.

Your login details are safe with tolino. They are only ever transmitted in encrypted form, are never stored in the app itself and are therefore protecting from unauthorized third-party access.