Archives: FAQ

You will be notified by the Play Store or the App Store as soon as an update is available for our application. App updates can be downloaded free of charge.

The eBook/audiobook is always displayed in the “Books” or “Audiobooks” section. You can restart the download as soon as you have a stable internet connection.

When you listen to an audiobook for the first time and have only downloaded a single chapter of the audiobook, the tolino app attempts to download the remaining data. This message allows you to decide whether you would like to download the data now or would prefer to wait until you are connected to a Wi-Fi network. You can download the audiobook using your mobile data if you are on the go or on holiday. To do so simply tap “Continue.”

Problems can occur with the tolino app in certain rare cases. The problem may be able to be resolved by taking one of the steps listed below.

Tip: If you are not sure how to perform some of these steps on your smartphone or tablet, please consult the Apple (iOS) or Android (aOS) help pages.

Empty the app cache
Some problems can be resolved by deleting temporary files.

Delete app data
Other issues can be rectified by deleting all tolino app data from your device.

Important! eBooks and audiobooks you have downloaded and stored locally on your device will be deleted in this process. Your login details (stored account details) will also be deleted and will have to be entered again. It’s important to be aware of the consequences of deleting app data and try other approaches first, especially if you are on holiday or only have limited Wi-Fi connectivity or data volume.

Force the tolino app to close
The first step in resolving issues should be closing the tolino app. Sometimes it’s also worth checking whether any other apps are affecting the tolino app, particularly if the app is crashing or you are experiencing performance issues. One frequent problem are excessively strict security apps that inhibit the basic functions of the tolino app. If you suspect that this kind of app interaction is causing problems, we recommend closing all apps and checking how individual apps interact with each other.

Restart your device
Restart your device. After the restart, re-open the tolino app and check whether the error is still occurring.

Uninstall the app
Uninstall and delete the tolino app from your smartphone or tablet. You can download the app again from the Google Play Store or Apple App Store.

Contact customer service
If the steps described above do not resolve the issue, we recommend getting in touch with the customer service of your tolino bookseller (which you can find in the help section of the tolino app). Describe the problem you are experiencing in as much detail as possible and attach screenshots of the error messages if possible. The more detailed information the customer service team receives regarding your issue, the more likely it is that they will be able to provide the right support quickly.

The eBook is not compatible with the app. Please get in touch with customer service.

The tolino cloud saves and synchronizes all of your reading progress, notes, highlighting, bookmarks, collections and newly purchased or downloaded content up to date across all of your devices (tolino eReader, tolino webreader and tolino app). If this does not work properly, you should first check that you are logged in to the same customer account on your devices and in the tolino cloud. tolino cloud is an online storage system, and as such it requires a stable internet connection to successfully update your data on each of your devices. Should you be on the go and reading an eBook without online connectivity, it may be the case that your reading progress cannot be synchronized with the tolino cloud.

However, you can update your progress manually at any time in the tolino app. To do so, simply tap on the update symbol in the top right of the “My books” or “My audiobooks” screen. Your content will be updated in full as soon as you connect to the internet.

Our tolino webreader (our browser-based reading application) is the best option if you are looking to read on your computer. You can access it anytime through your browser, with no installation required, making it the perfect solution for flexible reading and listening. The webreader allows you to read your purchased eBooks, as well as EPUB and PDF files, and listen to your audiobooks directly on your PC or laptop with your internet browser. You can find the tolino webreader here: https://webreader.mytolino.com. Further information is available at https://mytolino.de/tolino-webreader-ebooks-online-lesen/.

You can group together content from a variety of customer accounts with different booksellers using the library link function. Simply tap on “More” in the bottom right, select the “My accounts” menu and tap on “Library link.” Make sure you have your login details ready and simply follow the on-screen instructions.

When you launch the tolino app for the first time, you will be asked to select your country (Germany, Austria or Switzerland). The online shop of the country that you choose will then be activated.

Once you have selected your country, you will be asked to select the bookseller you would like to use together with the tolino app.

Then you will be asked to enter your login details for “My account.” Please enter your bookseller login details (your email address and your password) in the corresponding boxes and tap on “Login.” Once successfully logged in, you will be automatically forwarded to the “Read” area.

Unfortunately, the terms and conditions of Apple and Google do not allow us to offer eBooks and audiobooks for purchase directly in the tolino app. 

However, so that you can always discover your next favorite book or audiobook with us, we offer you a selection of personal recommendations instead. Just get inspired by the free reading and listening samples in our “Discover” section.

In the Android app, copy the link of an eBook or audiobook with one click and get directly to the product detail page of your bookseller via the browser.

In the iOS app, you can quickly find the eBook or audiobook you want in your bookseller’s store using the “Copy ISBN” function. Your purchases are automatically displayed in the tolino app, provided you are logged in with the same customer account.