I have already bought songs from 7digital. Can I load them onto my tolino tab? As soon as you have registered your 7digital customer account on your tolino tab, you will see your previously purchased songs and can simply download them free of charge.
Do I have to pay subscription fees for 7digital? Your 7digital user account is free – there are no membership or subscription fees. You only pay for the music you buy. Before any purchase, you will be expressly reminded that you are about to be charged.
Whom can I contact if my tolino tab is defective? If you discover a defect in your tablet, you can contact the seller of your tolino tab under the statutory warranty. In addition to the statutory warranty, TrekStor GmbH provides a 24-month warranty on your tolino tab. Scope of warrantyTrekStor provides a 24-month warranty for manufacturing defects for this tablet. The warranty period begins with the date of purchase. The provision of warranty services does not extend the total warranty period. This warranty is independent of the seller’s warranty obligations arising from the purchase contract with the end customer and does not affect these. Warranty servicesAt TrekStor’s discretion, defects under warranty will be corrected either by repairing the device or by replacing it with a defect-free device/replacing the defective part. No additional claims can be made. Warranty claims can only be made against TrekStor. Costs or damage resulting from repairs or exchange of defective parts in other workshops are not covered by this warranty. Warranty exclusionsDefects caused by improper use, user error or external forces (e.g. water, shock, lightning, fire, force majeure, incorrect voltage, installation of third-party firmware or defective apps) are excluded from warranty. The warranty is limited exclusively to the components included in delivery. Also excluded from warranty cover are expendables and consumables, e.g. batteries. Furthermore, this warranty does not cover the possible costs of modifying or customizing the tablet to comply with national technical or security-related requirements of a country in which the reading device was not purchased but is to be operated Making a warranty claimTo make a warranty claim you must submit proof of purchase (invoice, receipt) indicating the date of purchase and the model name of the tablet. You must notify TrekStor GmbH of the defect to the tablet within the warranty period. The warrantor must be notified of any warranty claim before sending in the device. To do so, please complete and submit the returns form. Returns form: On the TrekStor website you can find more information and contact details for the customer service. TrekStore Customer Care TrekStor reserves the right to decline to provide warranty services if this procedure is not adhered to or if serial numbers on the device have been removed or altered. DisclaimerWith regard to devices sent in, TrekStor shall not be liable for lost storage or SIM cards, stored data or other accessories not included in delivery. WarrantorTrekStor GmbH, Kastanienallee 8 – 10, D-64653 Lorsch
Why does it take so long to open a book? Books featuring interactive elements are often large in size. It takes time to load them in the app. Before you can read a book, it has to be unpacked and loaded from the device memory into the main memory. This process takes a little time, especially with larger books.
Why can I no longer read the eBooks I have checked out from my local library in the tolino app? Unfortunately, the new version of the tolino app no longer supports titles checked out from your local library/Onleihe, as the copyright protection often caused serious errors. Please use the Onleihe app or the Adobe Digital Editions app for rentable titles. For further information, please refer to the FAQ: https://mytolino.de/service/faq-onleihe/
Why are the page numbers of my eBooks not always consistent with the page numbers in the printed book? The content of eBooks is always the same as the printed books. The page number displayed in the online shop is based on an average font size and therefore serves as a rough estimate. It may be the case that fewer pages are displayed than in the printed book, but the eBook is, of course, still available in full.
Where can I download the tolino app? You can download the tolino app for free onto your mobile device from the Apple App Store or the Google Play Store.
What is the tolino cloud and how do I use it in the tolino app? You can use the tolino cloud as soon as you have opened the tolino app on your mobile device and logged in to your account with a tolino bookseller. The tolino app automatically synchronizes your eBook and audiobook library via the tolino cloud, giving you immediate access to your collection in the app. All eBooks and audiobooks you purchase from your tolino bookseller’s shop are automatically stored safely on the tolino cloud, allowing you to access them whenever you need to from your local eReader (in this case the tolino app). Of course, you can also upload eBooks directly into the tolino cloud via our tolino webreader or the tolino app – these eBooks are then available for download on other devices in the tolino ecosystem. If you would like to download content from the tolino cloud, simply tap on the cloud icon in the top-right corner of a cover. The tolino app will begin the download automatically. Please note:All titles and documents stored in the tolino cloud are available on up to five different devices. If, for example, you start reading a book on your tolino eReader, you can pick up where you left off in the free tolino app on your smartphone, tablet or PC. All you need to do to synchronize your progress is to make sure that your eReaders are connected to the internet and you are logged in to the same account.
What is the tolino app? Are you a keen reader and would like to use an app on your smartphone or tablet to read your eBooks? Then the tolino app is the perfect on-the-go companion for you and your favorite books. The free tolino app offers you a wide range of eReader functions on your smartphone or tablet. Opening and reading your eBooks (EPUB and PDFs) is simple using the tolino app, as is adding bookmarks, highlighting text, adding notations and much more. The tolino app also offers a variety of convenient display settings for your eBooks. You can set up the font type, font size, line spacing, text direction, margin settings and background color exactly to your preferences. Are you on the lookout for new eBooks and audiobooks? The integrated eBook shop on the tolino app gives you round-the-clock access to the latest reads from your tolino bookseller of choice (only available for Android devices due to restrictions from Apple). What’s more, the tolino app also offers lengthy excerpts for many different eBooks that you can read for free! You can, of course, also use the tolino app in parallel with other devices (e.g., tolino eReader), store content in the tolino cloud and synchronize your eReaders – a particularly handy feature for families. The tolino app is your mobile library, audiobook collection, notebook, bookstore and online storage device – all in one! Have you heard about our tolino select eBook subscription service? Now it’s even easier to find your favorite books. Four eBooks, one special offer – try it now for free! Of course, you can also use your eBook subscription in the tolino app. Click here for more information on the tolino app.
What is the best way to sort my eBooks? You can create individual collections both in your eBook library and your audiobook library to help you keep track of all of your content. It’s just like your bookcase at home, which you can sort by category, by subject, etc. Simply tap on the “Collections” tab in your library and then on “Create collection.” Now choose a name for your collection and tap on “Create.” Here, you can add titles to your newly created collection. You can add more books to your collection at any time by tapping on the three dots underneath the cover and selecting “Add to collection.” What’s more, the tolino ecosystem can even create collections for you automatically – such as a “tolino-select” collection (if you have a reading subscription) or a collection of books you have already read. Once you finish a book, the app will ask you whether you want to add it to this collection. The family collection shows you which books a family member has shared with you. All collections are synchronized across your various devices, of course.
