Can I synchronize my reading progress with other tolino devices? Your reading progress is synchronized on all of your registered devices. The app does this automatically. Please note that all devices must have an active internet connection in order for the synchronization to take place. If you are using the tolino app where you don’t have a great internet connection (such as on the train), it may be the case that your reading progress isn’t synchronized. You can also initiate the synchronization manually at any time by tapping on the refresh arrow in the top right part in the “Books” view. Make sure that your device is connected to the internet while doing so. Tip: You can also manually synchronize your progress in your audiobooks. To do so, switch to the “Audiobooks” view and tap on the refresh arrow.
Can I change bookseller in the tolino app? When you log in to the tolino app for the first time you select your preferred bookseller. You then have the option of adding your login details for your bookseller in the tolino app. You will need to delete the tolino app data to change to another bookseller from the preferred bookseller you selected originally. To do so, select the tolino app from Settings -> Apps on your device and delete the app storage (Android) or “local data.” When you open the tolino app again, you will be shown the bookseller selection screen and you can choose a different bookseller as your primary bookseller. Please note that this process is relatively complicated and is not usually necessary. This is also one of the reasons why we came up with our unique library link feature, as you can also purchase eBooks and audiobooks at any time from other booksellers using your browser. Please note that logging out of and deleting the app will result in your downloaded content being deleted from your device. Content that you have not loaded yourself (not synchronized) can continue to be used in the app without logging in. This is worth remembering if you have a poor Wi-Fi connection on holiday or if your data volume is running low. In most cases, it is easier to purchase titles from other shops using your browser. You can read downloaded eBooks in EPUB or PDF format in the tolino app at any time.
Are you having problems using the app, an eBook or an audiobook? Not to worry! Send us some feedback directly from the app. General information: Tap on “More” in the bottom menu. Here you will find the “Feedback” area, where you can either rate our app or submit your request by tapping on “No.” Describe the issue and enter your email address if you would like a response. eBook: Please open the reading settings by tapping on the middle of the display. In the top right of the menu bar you will see a speech bubble with an exclamation mark. Now tap on “Report a problem” on the next screen and follow the on-screen instructions.
Are my login details in the tolino app secure? Your login details are safe with tolino. They are only ever transmitted in encrypted form, are never stored in the app itself and are therefore protecting from unauthorized third-party access.
Why can’t I see an eBook I read in the tolino library anymore? As soon as you have finished reading an eBook, it disappears from the title overview under “My books” and is moved to the “Read books” collection. These books still appear in the author overview, however. If you wish to mark your read eBook as unread, which will move it back to the title overview under “My books,” open the collection and press and hold the eBook in question, then select “Mark as unread” in the context menu that appears. Alternatively, you can also go to the “Read books” collection and use the function menu (three dots at top right) to select “Mark books as unread” and then select one or more eBooks to mark as unread.
When I try to open my eBook, I get an error message saying “This eBook is DRM protected.” What do I do? To protect copyrighted content, many eBooks are equipped with DRM (digital rights management) protection. To read this content, you need an Adobe user account (Adobe ID). In the menu, you will see “Adobe DRM” under “My accounts.” You can set up your Adobe ID information here and authorize your tolino eReader. You can register an Adobe ID free of charge using the quick and easy process offered on the Adobe website.
What is the warranty for my tolino eReader? Scope of warranty for tolino eReader If a manufacturing defect in materials and/or workmanship (“defect”) occurs in the tolino eReader during the first 12 or 24 months (depending on the device) from the date of purchase from a retailer, you can file a warranty claim with Longshine Technologie GmbH. If you receive warranty service, the warranty period is not extended overall. Warranty service for the tolino eReader Longshine will fulfill warranty obligations for defects by providing free repairs or replacing a defective reader with one that does not have defects. Replaced parts and readers become the property of Longshine Technologie GmbH. Warranty exclusions The warranty does not encompass optional accessories or defects that have arisen due to improper use, user error, or external influence. The warranty also excludes wearing parts such as batteries that stop working through use alone. This warranty does not cover the possible costs of modifications or adaptations to the reader that become necessary to adjust it to the national technical or safety-related requirements in a country where the reader is not supposed to be purchased, but is intended for use. Making a claim under the tolino eReader warranty To make a claim under the warranty for your tolino eReader, you will need proof of purchase (invoice, receipt) showing the date of purchase and the reader model name. You must file a claim concerning the defect in your reader with Longshine Technologie GmbH within the warranty period. To do this, see the text below for full contact information for your warrantor. Data backups When you send in your tolino eReader, no guarantee can be given for the data stored on the reader. We recommend that you back up your data before sending in your tolino eReader. If you have any further questions about warranty services for your tolino, please contact your bookseller’s customer service team. Contact information for the warranty provider and manufacturer of the tolino eReader: Address and hotline of your warrantor Your warrantor depends on the country where you bought your tolino eReader. If you no longer have your warranty information, you can request it from your warrantor. Warrantor Germany Longshine Technologie GmbHAn der Strusbek 922926 AhrensburgDeutschlandHotline +49 4102 4922 33 E-Mail Kontakt: tolino@longshine.de Warrantor ItalyCentro Assistenza TecnicaInternet Bookshop Italia S.r.l.Via Giuseppe Verdi n.820090 Assago (MI)ItaliaHotline +39 02 91 43 52 30 eMail: customerservice@ibs.it Warrantor NetherlandsOBEO Europe B.V.Boterstraat 253111 NA SchiedamNederland Hotline +31 8501 6018 0 Warrantor NederlandLongshine Technologie GmbHBoterstraat 253111 NA SchiedamNederland Hotline +31 85 0160 eMail: 180info@obeo.nl
What eBook formats can I read on my tolino eReader? Your tolino eReader supports the most common eBook formats: ePUB and PDF, in each case without DRM (copy protection), with a digital watermark and with Adobe DRM. You can also store and read files in TXT format on your tolino eReader.
What do I do if my software update doesn’t work? If you have problems with the software update, we recommend that you first perform a reset. Please follow the specific instructions for your device. If you are unsure which device you are using, please contact your bookseller’s customer service and describe your tolino in detail so that you can perform the correct reset procedure to avoid hardware damage. tolino epos, tolino epos 2, tolino vision 5, tolino shine 3, tolino page 2: Press and hold the power button for about 10-15 seconds. Please be patient here and keep the button pressed until you see the recovery page. Here you will be offered 3 options to choose from. Please select the option “Start the system” which is automatically highlighted in black. If this is not the case, navigate through the options by briefly pressing the on/off switch. Once the correct function has been selected, press the On/Off button for approx. 3 seconds as if you wanted to switch the device on again. tolino vision, tolino vision2, tolino vision 3, tolino vision 4, tolino shine, tolino shine 2, tolino page: To perform a reset, simply press the reset button. This is located in a small opening on the bottom of your tolino eReader. Insert a bent paper clip, for example, into the opening until you feel a slight resistance. Your tolino eReader will then restart.
My tolino eReader isn’t responding. What do I do? In rare cases, the screen may “freeze” and your tolino eReader may stop responding. In this case, please perform a reset. Please follow the specific instructions for your device. If you are unsure which device you are using, please contact your bookseller’s customer service department and describe your tolino in detail so that you can perform the correct reset procedure to avoid hardware damage. tolino epos, tolino epos 2, tolino epos 3, tolino vision 5, tolino shine 3, tolino shine 4, tolino page 2. Press and hold the power button for about 10-15 seconds. Please be patient here and keep pressing the switch until you see the recovery page. Here you will be offered 3 options to choose from. Please choose the option “Start the system” which is automatically highlighted in black. If this is not the case, navigate through the options by briefly pressing the on/off switch. Once the correct function is selected, press the power button for about 3 seconds as if you want to turn on the device again. tolino vision 6 Press and hold the power button and the bottom scroll button simultaneously for about 10-15 seconds. Please be patient here and hold the switches until you see the recovery page. Here you will be offered 3 options to choose from. Please choose the option “Start the system” which is automatically highlighted in black. If this is not the case, navigate through the options by briefly pressing the on/off switch. Once the correct function is selected, press the power button for about 3 seconds as if you want to turn on the device again. tolino vision, tolino vision2, tolino vision 3, tolino vision 4, tolino shine, tolino shine 2, tolino page To perform a reset, simply press the reset button. This is located in a small opening on the bottom of your tolino eReader. Insert a bent paper clip, for example, into the opening until you feel a slight resistance. Your tolino eReader will then restart.
