Archives: FAQ

It is actually rare for eBooks on your tolino eReader to use Adobe® DRM (digital rights management, file format “.acsm”) copy protection. If you wish to open an eBook that is protected by Adobe® DRM on your tolino eReader, you will see a message appear asking you to enter your Adobe® ID. Some eBooks, like those from a public library’s online lending service, are protected against copying via Adobe® DRM or can only be read for a certain period. You need an Adobe ID for these functions as well.

Registering for an Adobe® ID
To register, simply go to www.adobe.com and enter your data. As soon as the registration process is complete, you will receive a confirmation link by e-mail. Click this link and complete the verification to conclude the registration process. The e-mail address you indicated is now also your Adobe ID.

2: Entering the Adobe® ID on your tolino

To be able to read eBooks with Adobe® DRM, all you need to do now is log in using your tolino eReader. To do this, simply go to the menu under “My accounts” and select the last point, “Adobe® DRM.” Please enter your e-mail address and password here to log in. Then tap “Authorize.” Now you are logged in and can read eBooks protected by Adobe® DRM, along with others.

You can organize the eBooks in the tolino library on your tolino eReader into collections. To do this, open the library view “Go to my books” and tap the button with the plus sign in the menu bar under “Collections.” Now give your collection a name. After that, you can select the eBooks you would like to assign to this collection. All eBooks that belong to a collection also remain visible in the overall view of your tolino library, of course. You can also add eBooks from the library overview to collections by pressing and holding the eBook cover. This opens a context menu that you can use to add that eBook to an existing or new collection.

Turning pages

On all tolino devices, you can turn the page by simply tapping the right or left side of the screen or swiping. Some devices also feature the “tap2flip” function, which lets you turn the page by tapping the back of the device. Advanced settings for turning pages are found in the menu, under “Settings” and then “Reading settings.” You can turn tap2flip on and off here, or activate left-handed mode, which turns the page when you tap on the left side of the screen.

It’s easy to adjust personal settings like font and font size, margins, line spacing, text alignment, and brightness during reading on your tolino eReader. To do this, open the reading menu by tapping the middle of the screen.

(A) The back arrow closes the book
(B) Turn the reading view
(C) Table of contents
(D) Notes
(E) Settings for font size, font, etc.
(F) Set screen brightness / turn SmartLight on and off*
(G) Search in the book

*SmartLight availability depends on the model

You can set a passcode to protect your tolino eReader against unauthorized access. To do this, go to the main menu, select “Settings” and then “Passcode,” and set your PIN there. Tap the slider and follow the instructions on your tolino eReader. Once you have set a passcode, your tolino eReader cannot be used unless your personal number code is entered first. The wrong passcode can be entered any number of times without locking your tolino eReader. You can also click “Change passcode” to set a new PIN or deactivate the passcode by tapping the slider again.

If you forget your passcode or PIN, please contact the customer care team of your bookseller to resolve the issue quickly.

To order eBooks on your tolino eReader and access eBooks that have already been purchased or your tolino library, you need to log in using your login details. To do this, click “Log in now” on the home screen of your tolino eReader or select “My accounts” in the main menu and then “Log in now.” If you do not yet have a customer account, you can also create a new account here. The “My accounts” area also gives you an overview of all accounts where you are logged in on the tolino eReader, such as your Adobe DRM account, which is used to read copy-protected eBooks.

Please note: If you buy your tolino eReader from a tolino bookseller, the reader is pre-set to that bookseller’s shop. If you want to change the bookseller shop later on, you can use the tolino library link function to quickly and easily combine the shops.

All eBooks or other files that you own in ePUB or PDF format (open standard formats) can be saved to your tolino eReader and read there. There are two main ways to load eBooks to your tolino eReader:

1) Transfer eBooks using the tolino cloud

It’s simple to transfer your eBooks in ePUB and PDF format using the tolino Web reader. Log in using your login details and simply load your purchased eBooks to your tolino cloud using the tolino Web reader. All you have to do then is log in on your tolino eReader as usual, using your login details, and initiate the synchronization with the tolino cloud on your tolino eReader. As soon as you change to the tolino library on your tolino eReader (assuming you have an Internet connection via WLAN), the eBooks stored in the tolino cloud will be displayed. To download these books locally to your tolino, simply tap the cover of the eBook you want. The eBook will then be saved directly to your tolino eReader, and you can start reading.

2) Transfer eBooks using a cable (side loading)

It’s easy to transfer eBooks that you have already purchased in PDF and ePUB format locally to your tolino using a cable connection. As soon as you have connected your tolino eReader to your computer using the USB cable supplied with the reader and the computer has recognized the device, you can access the tolino eReader from your computer. Now you can share files between your computer and your tolino eReader. Please always be sure to store your eBooks in the “Books” folder on the tolino eReader hard drive.

Even so, we recommend adding purchased eBooks automatically via the tolino cloud, not the USB connection. The benefit of doing this is that when you download eBooks from the tolino cloud, the Adobe DRM copy protection is not activated, so you don’t have to enter an Adobe ID to read these eBooks.

Important note: Do not disconnect your device while the data exchange is in progress. Please be sure to eject the data storage media for the tolino eReader and the microSD card on your computer before disconnecting the cable between your tolino eReader and the computer or taking out the microSD card.

Please note that transferring or opening eBooks in certain formats, such as AZW format (not an open standard format) is not possible.

If you have bought eBooks from multiple tolino partners, you can link your tolino libraries so that you can manage and read your eBooks centrally. Linking and managing your registered reading devices is easy.

Step 1: Change to the tolino eReader in the main menu.

From the home page of your tolino eReader (which you can access anytime by pressing the Home button on the front), open the main menu by tapping the symbol with the three lines in the upper left corner of the display.

Step 2: From the main menu, go to the “My accounts” area.

Now select “My accounts” in the main menu of your tolino eReader. Please make sure your tolino eReader says you are logged in. If your tolino eReader is not logged in, you can log in using your tolino bookseller login details.

Step 3: Go to the tolino “library link” menu.

As soon as your tolino eReader is logged in, tap “Library link” in the menu. The view that appears will give you another overview of the tolino library link function. You can tap “Next” to skip it. Read the privacy policy that appears for your information and then tap “Next” to confirm.

Step 4: Link your libraries

You will now see an overview of tolino booksellers available to link. Select the desired tolino retailer where you also have a customer account and click the “Link” button to the right of the retailer logo.

Step 5: Log in to your tolino bookseller account

To link your existing customer account with the newly selected additional tolino bookseller account, you need to log in using your login details. Please enter your login details for this retailer to confirm that you are the owner of this customer account and wish to link the libraries. Once you confirm, your tolino libraries will be linked together, and you can use the tolino cloud to load the eBooks you have already purchased to your existing tolino library.

You can delete eBooks from your tolino library by pressing and holding the eBook cover in the library view. This will open a context menu you can use to delete the eBook. Please note: eBooks stored in the tolino cloud remain there, but without taking up memory on your device. You can download these titles again as needed.

You have the option of changing the background image in sleep mode (sleep screen) directly on the tolino eReader. To do this, select “Settings” from the main menu and then “Further settings”. There you have the option of selecting the tolino face, your last read eBook or your own image as the background image. To set your own picture as the wallpaper:

Save your chosen sleep screen on your computer in your files under “Pictures”. You can use your own image files as sleep screen, they should have a format of 1264 x 1680 pixel and be saved as png.

Then connect your computer to your eReader using a USB cable. On your computer, right-click on the sleep screen you just saved in the “Pictures” folder and select “Copy”.

Now select your connected eReader on your computer. There you select the DCIM folder with a double left click. In this folder, right-click and save the image with the “Paste” option.
Now take your eReader into your own hands. In the menu of your eReader, simply open the “Settings” section. There, select “More settings”. Click on the next page until you see the category “Sleepscreen”. To set up your sleep screen as a personal sleep screen, select “Own picture from folder” and select the appropriate picture from your files. Now you have finished setting up your personal sleep screen.

You can connect your tolino eReader to the Internet free of charge using a wireless network (WLAN) or one of the many hotspots operated by Deutsche Telekom AG.

Connecting via WLAN: Select “Settings” in the main menu and then go to “WLAN and flight mode” to connect your tolino eReader to a wireless network. If the WLAN function is turned off, please activate it by tapping “WLAN.” If the WLAN is turned on, your tolino eReader will recognize all wireless networks available in your area. Now tap your preferred network to select it. If the network is password-protected, a dialog window will appear. Enter a valid password here. After you confirm your entry by tapping “Connect,” your tolino eReader will connect to the Internet via WLAN.

Connecting via a hotspot: If you do not have a separate WLAN available, you can use any of the many hotspots operated by Deutsche Telekom AG to connect free of charge using your tolino eReader in Germany. A hotspot is a form of Internet access available at many public locations (including airports, some ICE trains operated by Deutsche Bahn, and designated public phone booths). For an overview of available Deutsche Telekom hotspots, please click here. Your device will connect automatically as soon as it is near a hotspot when the WLAN is turned on.

Please note that to use the Deutsche Telekom hotspots free of charge, you need to be registered with a tolino bookseller and logged in. If you are not registered with a tolino bookseller and logged in and simply wish to use your tolino eReader to surf the Internet, you may begin accruing charges for WLAN use as soon as you enter information such as your name, address, credit card or bank details.